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NTT DATA North America

On-Site Customer Service Representative

  • Ottawa, ON
  • Hybrid
  • Posted Aug 28, 2026
  • 1 position

$19 / hour

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Employment type
Full-time
Experience level
Entry, Junior · 0+ years
Minimum education
High school
Posting language
English
Working hours
40 hours per week

Job summary

The representative handles inbound calls regarding internet, Wi-Fi, and account inquiries while performing basic technical troubleshooting. They are responsible for updating CRM systems and educating customers on service features and self-service tools.

Job details

The representative handles inbound calls regarding internet, Wi-Fi, and account inquiries while performing basic technical troubleshooting. They are responsible for updating CRM systems and educating customers on service features and self-service tools. Candidates must have a high school diploma and at least one year of customer service experience. Proficiency in basic internet concepts and the ability to multitask in a metric-driven environment are required.

What you’ll do

The representative handles inbound calls regarding internet, Wi-Fi, and account inquiries while performing basic technical troubleshooting. They are responsible for updating CRM systems and educating customers on service features and self-service tools.

Requirements

Candidates must have a high school diploma and at least one year of customer service experience. Proficiency in basic internet concepts and the ability to multitask in a metric-driven environment are required.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Employee Assistance Program
  • RRSP program
  • Short-term disability
  • Long-term disability
  • Rewards and recognition programs

Listed skills

  • Customer service · Preferred
  • Technical Support · Preferred
  • Troubleshooting · Preferred
  • Communication · Preferred
  • Multitasking · Preferred
  • CRM Systems · Preferred
  • Problem solving · Preferred
  • Data entry · Preferred
  • Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Customer service
  • Technical support
  • Troubleshooting
  • Communication
  • Multitasking
  • CRM systems
  • Internet connectivity
  • Wi-Fi configuration
  • Billing support
  • Problem solving
  • Empathy
  • Professionalism
  • Data entry
  • Time management

Job areas

  • Customer Service & Support
  • Technology

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