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NTT DATA North America

Remote Bilingual Customer Service and Sales Specialist

  • Alberta, Canada, Manitoba, Canada, New Brunswick, Canada, Nova Scotia, Canada, Ontario, Canada, Prince Edward Island, Canada, Quebec, Quebec, Canada
  • Remote
  • Posted Aug 28, 2026
  • 1 position

$21 / hour

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
High school
Posting language
English
Working hours
40 hours per week

Job summary

The specialist will handle inbound and outbound calls to assist customers with account updates, application processing, and product inquiries. They are responsible for identifying customer needs, resolving complaints, and presenting product offers while maintaining quality standards.

Job details

The specialist will handle inbound and outbound calls to assist customers with account updates, application processing, and product inquiries. They are responsible for identifying customer needs, resolving complaints, and presenting product offers while maintaining quality standards. Candidates must be fluent in both English and French and possess a high school diploma with at least two years of customer service experience. Proficiency in Microsoft Suite and the ability to work in a fast-paced, rotational shift environment are required.

What you’ll do

The specialist will handle inbound and outbound calls to assist customers with account updates, application processing, and product inquiries. They are responsible for identifying customer needs, resolving complaints, and presenting product offers while maintaining quality standards.

Requirements

Candidates must be fluent in both English and French and possess a high school diploma with at least two years of customer service experience. Proficiency in Microsoft Suite and the ability to work in a fast-paced, rotational shift environment are required.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Employee Assistance Program
  • RRSP program options
  • Short-term disability
  • Long-term disability
  • Rewards and recognition programs
  • Internal career advancement opportunities
  • Paid training

Listed skills

  • Time management · Preferred
  • Customer service · Preferred
  • Problem solving · Preferred
  • Sales · Preferred
  • Multitasking · Preferred
  • Communication Skills · Preferred
  • Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Customer service
  • Sales
  • Bilingual
  • Active listening
  • Problem-solving
  • Analytical skills
  • Communication skills
  • Multitasking
  • Keyboarding
  • Microsoft Suite
  • Time management
  • Conflict resolution

Job areas

  • Customer Service & Support
  • Sales
  • Finance & Accounting
  • Technology

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