Client Care Specialist

Job summary

The role manages post-shoot client requests end-to-end, acting as the primary contact for feedback and image refinements. It involves coordinating between clients and the retouching team to ensure high-quality final image delivery and overall client satisfaction.

Job details

Nuovo Artistic Studios is the premier destination for all things self-love. A by-women company and one of the largest artistic photography companies in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. As a Client Care Specialist, you will play a critical role at the intersection of client care and image retouching. You will own the resolution of post-shoot client requests end-to-end, from understanding client feedback to delivering refined and high-quality final images. By combining strong communication skills with photography and retouching expertise, you will ensure a seamless, fast, and personalized experience, eliminating friction between teams and elevating overall client satisfaction. This is an excellent opportunity for someone who thrives in a fast-paced, creative environment and takes pride in delivering a high-touch, solution-oriented, and detail-driven client experience. What You'll Do: Client Experience & Communication Act as the primary point of contact for post-shoot client interactions (email, calls, follow-ups), ensuring high-touch, elevated, and empathetic tone, aligned with Nuovo standards Deliver a consultative and premium experience, not just transactional support, by setting clear expectations around timelines, revisions, and next steps Support clients in selecting their images by providing confident recommendations when they might be unsure or overwhelmed and proactively follow-up on stalled selections to keep files moving Own and resolve client feedback related to final images by advising on minor requests (skin, blemishes, color, lighting, refinements) and guiding them on what is feasible, leveraging your strong eye and understanding of photography and retouching, including the language and technicalities required to provide the best possible solution Confidently manage sensitive situations (delays, dissatisfaction, unclear feedback) Production Coordination & Workflow Management Coordinate complex or advanced retouching requests with the Retouching and Design team when necessary by translating requests into clear, structured instructions Coordinate efficiently the production, editing, manufacturing, and delivery of client orders between all involved parties Performance management and continuous improvement Monitor client database and performance through KPIs (response time, resolution rate, client satisfaction) Identify recurring feedback and contribute to improving internal processes, workflows, and the overall client experience Maintain accurate documentation of client interactions, retouching adjustments, and resolutions Requirements About You: Degree or diploma in Art, Photography, Communication, Hospitality or a related field, with a strong foundation in image editing and visual aesthetics Strong experience (2+ years) in client service, customer experience, or client-facing roles Hands-on experience (1+ year) in photography, retouching or editing Strong eye for detail, consistency, and visual quality, with the ability to deliver polished images aligned with brand standards Excellent communication and interpersonal skills, with the ability to understand client needs and respond with empathy and professionalism Solution-oriented mindset, with the ability to balance client expectations and business objectives Highly organized and able to manage multiple requests and deadlines in a fast-paced environment Comfortable handling feedback and making iterative adjustments based on client input Proficient with digital tools and platforms (Photoshop, Lightroom, Bridge, Google Workspace, CRM/ticketing tools such as Front or similar) Eager to learn, and adaptable to change and stepping into new challenges Fluent in English; French and/or Spanish is an asset Benefits What We Offer: Inspiring Work Environment: Immerse yourself in a creative, collaborative studio where artistry and empowerment converge Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development Recognition and Support: A team that values your contributions and celebrates your success Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount About Us: Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time. This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time. This is your moment. Apply today!

What you’ll do

The role manages post-shoot client requests end-to-end, acting as the primary contact for feedback and image refinements. It involves coordinating between clients and the retouching team to ensure high-quality final image delivery and overall client satisfaction.

Requirements

Candidates need a degree in Art, Photography, or Communication with over 2 years of client service experience and at least 1 year of retouching expertise. Proficiency in Photoshop, Lightroom, and CRM tools is required along with a strong eye for visual quality.

Benefits

• Inspiring Work Environment • Growth Opportunities • Recognition and Support • Access to Nuovo's services and products • 50% Family & Friends discount

Listed skills

• Continuous Improvement · Preferred
• Customer service · Preferred
• Production · Preferred
• collaborative · Preferred
• Photoshop · Preferred
• Client · Preferred
• management · Preferred
• Communication · Preferred
• Communication Skills · Preferred
• coordination · Preferred
• Bilingual communication · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Image Retouching
• Adobe Photoshop
• Adobe Lightroom
• Adobe Bridge
• Visual Aesthetics
• Conflict Resolution
• Production Coordination
• Google Workspace
• CRM Tools
• Communication Skills
• Detail Orientation
• Consultative Support
• Workflow Management
• KPI Monitoring

Job areas

• Customer Service & Support
• Creative & Media
• Art & Design
• Hospitality