Client Services Representative

Job summary

Act as the first point of contact by greeting clients, scheduling appointments, and managing communications. Support the clinical team by processing payments, handling insurance claims, and maintaining accurate medical records.

Job details

Job Description Love veterinary medicine and mountain life? Join a team that’s passionate about patient care, community, and supporting one another every step of the way. Eagleview Veterinary Hospital is looking for a passionate Customer Services Representative to join our growing team in beautiful Squamish, BC. Surrounded by mountains and ocean, Squamish offers an incredible lifestyle with year-round access to hiking, biking, climbing, skiing, and more. We are a busy, community-focused hospital committed to high-quality patient care and exceptional client service. We currently have a strong team of 5 CSRs and, as we continue to grow and support the Sea to Sky community, we’re excited to welcome another CSR to the team. As the first point of contact for our clients and patients, our CSRs play a vital role in creating a welcoming and supportive experience for both pets and pet parents. We are seeking someone who thrives in a fast-paced environment, communicates well, and genuinely enjoys helping others. Responsibilities Include Greeting clients and patients with warmth and professionalism Answering phones and scheduling appointments Managing emails and client communication Processing payments and handling invoices Dealing with insurance claims Maintaining accurate medical records Supporting veterinarians and technicians with daily workflow Keeping the reception area clean and organized What We’re Looking For Excellent customer service and communication skills Ability to multitask and stay calm under pressure Strong attention to detail Team-oriented attitude with a positive outlook Previous veterinary or medical reception experience would be preferable, but not mandatory. Ability to work weekend & evening shifts What We Offer 3x 9-10 hour shifts per week Supportive and collaborative team environment Generous Staff discounts Competitive wages based on experience ($20-$25/hr) Continued education allowance Scrub allowance Health & Dental Benefits (if working over 24 hours per week) If you are passionate about animals and enjoy connecting with people, we would love to hear from you! Please send your resume and cover letter to caitlyn.palmer@nva.com. Come join our incredible team now! Hiring Manager Palmer, Caitlyn

What you’ll do

Act as the first point of contact by greeting clients, scheduling appointments, and managing communications. Support the clinical team by processing payments, handling insurance claims, and maintaining accurate medical records.

Requirements

Seeking a team-oriented individual with excellent communication skills who can stay calm in a fast-paced environment. Previous veterinary or medical reception experience is preferred but not mandatory.

Benefits

• Staff discounts • Continued education allowance • Scrub allowance • Health & Dental Benefits

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Payment Processing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Multitasking
• Attention To Detail
• Scheduling
• Payment Processing
• Medical Record Maintenance
• Insurance Claims Handling

Job areas

• Customer Service & Support
• Healthcare
• Administrative