Dental Assistant and Dental Receptionist

Job summary

Welcome and check in patients, manage appointments and communications, maintain accurate records, and handle front-desk administration, insurance billing, and payments. Prepare treatment rooms, assist the dentist during procedures, take digital radiographs and 3D impressions as needed, and follow sterilization and IPAC protocols.

Job details

Join Oakridge Dental Care, a brand-new, modern family dentistry practice opening in the Hyde Park area of London, Ontario. We are looking for a Dental Assistant / Dental Receptionist. This is a unique opportunity to help build a practice from the ground up alongside our founding dentist, combining clinical support with front-desk responsibilities. Your energetic and positive attitude will help create a welcoming environment for patients, while your organizational skills keep appointments, records, and communications running smoothly. Responsibilities • Greet patients warmly, check them in and out efficiently, and manage appointment scheduling using Tracker practice management software • Prepare treatment rooms for procedures, assist the dentist during exams and treatments, and ensure sterilization and IPAC protocols are followed • Take digital radiographs and digital 3D impressions with the Trios 3 scanner as needed • Handle phone inquiries, schedule and confirm appointments, and relay messages accurately • Maintain patient records with precision, ensuring information stays current and compliant with PHIPA privacy requirements • Manage front-desk operations, including direct insurance billing, verifications, and payment processing • Support general administrative duties to keep the office organized • Communicate clearly and professionally with patients about procedures and instructions Qualifications • Certified Dental Assistant (Level I or II) preferred • HARP certification an asset • Current CPR certification • Previous dental office or reception experience an asset; familiarity with Tracker practice management software is a plus • Strong understanding of dental terminology and patient communication • Comfortable managing phone inquiries and a busy front-desk environment • Experience with insurance billing and verification

What you’ll do

Welcome and check in patients, manage appointments and communications, maintain accurate records, and handle front-desk administration, insurance billing, and payments. Prepare treatment rooms, assist the dentist during procedures, take digital radiographs and 3D impressions as needed, and follow sterilization and IPAC protocols.

Requirements

A Level I or II Certified Dental Assistant is preferred, with current CPR certification; HARP certification is an asset. Dental office or reception experience, Tracker software familiarity, knowledge of dental terminology, strong patient communication, and insurance billing and verification experience are assets.

Listed skills

• Front Desk Operations · Preferred
• Appointment Scheduling · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Communication
• Appointment Scheduling
• Dental Assisting
• Treatment Room Preparation
• Dental Procedures Assistance
• Sterilization
• IPAC Protocols
• Digital Radiography
• Digital 3D Impressions
• Patient Records Management
• PHIPA Compliance
• Insurance Billing
• Insurance Verification
• Payment Processing
• Practice Management Software
• Front-Desk Operations

Job areas

• Healthcare
• Customer Service & Support
• Administrative