AI Agents for customer experience.
Redwood City, California
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
Remote · Toronto, Ontario, Canada
You will design, co-build, and optimize human-AI collaboration patterns by mapping conversational journeys and defining usability guardrails. Additionally, you will lead customer workshops to identify automation opportunities and monitor live agent performance to ensure business outcomes.
Remote · Canada
Design and optimize human-AI collaboration patterns and conversational flows for Voice and Chat AI agents. Lead customer workshops to identify automation opportunities and refine agent performance based on analytics and feedback.
