Représentant·e du Service Client — Poste polyvalent multi‑divisions (Hybride)

Job summary

The clerk will serve as the primary point of contact for customer inquiries, resolving non-technical issues and managing complex requests via phone, email, or chat. They are also responsible for analyzing customer needs, updating internal teams, and processing credit claims and RMAs within the ERP system.

Job details

Job Overview: As a Customer Service clerk, you will be the point of contact for customers, addressing their inquiries and resolving non-technical issues through telephone, email, or chat. You will handle complex or unique customer requests that may require tailored solutions and communicate these resolutions effectively. Additionally, you will analyze customer service needs, collaborate with other departments, and ensure customer satisfaction by providing timely updates and accurate information. Key Responsibilities: Respond to customer inquiries via telephone, email, or chat, providing non-technical problem resolution. Resolve complex or unusual customer requests, offering customized responses as necessary. Communicate solutions or requested information clearly and effectively to customers. Analyze customer service needs and refer to other service or technical departments for further assistance or additional information. Update internal teams on customer needs and factors contributing to customer satisfaction. Support more complex or critical products as assigned. Utilize a customer relationship management (CRM) application or database to record activities and research product information. Review and analyze the legitimacy of customer credit claims and process Return Merchandise Authorizations (RMA) in the ERP system. Confirm daily order delivery schedules for orders received the previous day and advise customers of any late deliveries as established by production schedules. VS37 - Customer Service Clerk Shift First Shift (Canada)

What you’ll do

The clerk will serve as the primary point of contact for customer inquiries, resolving non-technical issues and managing complex requests via phone, email, or chat. They are also responsible for analyzing customer needs, updating internal teams, and processing credit claims and RMAs within the ERP system.

Requirements

The role requires proficiency in CRM and ERP software to manage customer interactions and order documentation. Candidates must demonstrate strong communication skills to provide clear resolutions and coordinate effectively with other departments.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem Resolution
• Communication
• CRM
• ERP
• Order Management
• Data Entry
• Technical Support Liaison
• Conflict Resolution
• Time Management
• Technical Issues
• Research
• Customer Relationship Management
• Problem Solving
• Merchandising
• Customer Inquiries
• Order Delivery

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Manufacturing
• Unclassified
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives