Student, AI Enablement & Adoption Specialist (Winter 2027, 8 Months) - Toronto

Job summary

The specialist will act as a hands-on coach and adoption advocate to help employees integrate generative AI tools into their daily workflows. Responsibilities include providing on-demand floor support, delivering micro-training, and ensuring adherence to AI governance and data privacy policies.

Job details

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. Reporting directly to the AI Transformation Office, the AI Enablement & Adoption Specialist is a highly approachable, people-centric guide dedicated to accelerating AI fluency across our corporate office. Operating as a hybrid between a hands-on coach and an adoption advocate, you will empower employees to confidently integrate enterprise AI tools—specifically Microsoft Copilot, Gemini and Claude —into their daily tasks. You will provide on-demand floor support, lightweight training, and immediate troubleshooting to ensure our teams are maximizing their productivity securely, effectively, and without frustration. This role requires a high degree of initiative and a self-starter mentality — you'll be expected to proactively identify opportunities, engage employees, and drive adoption without waiting to be asked. We are looking for a student to intern for the Winter term (January to August). Please note this is a full-time (37.5 hours/week) Monday-Friday role. Key Responsibilities On-Demand Coaching & Support Act as the visible, go-to resource in the office. Provide 1:1 and small-group troubleshooting, prompt refinement, and immediate assistance for employees stuck or unsure how to start with Copilot or Gemini or Claude. Training & Enablement Develop and deliver lightweight micro-training, host office hours, and share practical “how-to” guides that demonstrate effective ways to use AI for daily tasks. Adoption Advocacy Monitor tool usage, collect employee feedback, and identify common hurdles. Share internal success stories and practical use cases to organically grow adoption across the organization. Task-Level Integration Help individuals apply AI directly to the work in front of them (e.g., drafting emails, summarizing meetings, generating ideas) without the need for formal, large-scale business process mapping. Responsible AI Guidance Educate staff on the company’s AI governance policies, ensuring data privacy, risk mitigation, and safe guardrails are followed during daily AI use. Qualifications & Skills Experience Previous background in corporate support, peer coaching, training, IT helpdesk, or technology adoption. We value aptitude, enthusiasm, and a track record of helping others over a strict number of years in enablement. AI Literacy Strong practical familiarity with generative AI tools—specifically Microsoft Copilot and Gemini and Claude —including prompt engineering basics and a clear understanding of their corporate capabilities and limitations. Communication Exceptional interpersonal skills with the ability to translate technical AI concepts into accessible, actionable advice for non-technical employees. Problem Solving A practical, solution-oriented mindset focused on helping users overcome immediate roadblocks and craft better prompts to get their desired outputs. Empathy & Patience A high degree of emotional intelligence to comfortably guide employees who have varying levels of tech-savviness or potential hesitations about adopting AI tools. This posting is for an existing vacancy. The expected salary range for this position is $50,700.00 - $70,200.00 per year, prorated based on the term of the contract. You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters. As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs. Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.

What you’ll do

The specialist will act as a hands-on coach and adoption advocate to help employees integrate generative AI tools into their daily workflows. Responsibilities include providing on-demand floor support, delivering micro-training, and ensuring adherence to AI governance and data privacy policies.

Requirements

Candidates should have a background in corporate support, IT helpdesk, or technology adoption with strong practical familiarity with generative AI tools. Exceptional interpersonal skills and the ability to translate technical concepts for non-technical staff are essential for this role.

Benefits

• Group benefits
• Retirement plans
• Short-term incentive plan
• Long-term incentive plan

Listed skills

• Claude · Preferred
• prompt engineering · Preferred
• Technical Support · Preferred
• Training · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Generative AI
• Microsoft Copilot
• Gemini
• Claude
• Prompt engineering
• Technical support
• Peer coaching
• Training
• IT helpdesk
• Data privacy
• Risk mitigation
• Communication
• Problem solving
• Emotional intelligence
• Technology adoption
• Google Gemini
• AI Literacy
• Empathy
• Prompt Engineering
• Patience
• Self-Starter
• Responsible AI
• Generative Artificial Intelligence
• Workday (Software)
• Solution-Oriented
• Data Privacy
• Advocacy
• Risk Mitigation
• Artificial Intelligence
• Business Process Mapping
• Decision Making
• Emotional Intelligence
• Governance
• Leadership
• Help Desk Support
• Interpersonal Communications
• Problem Solving
• Coaching
• Technology Adoption Lifecycle
• Troubleshooting (Problem Solving)
• Enthusiasm
• Technical Acumen
• Claude AI

Job areas

• Technology
• Education
• Administrative
• Finance & Accounting
• Adoption Specialist
• Technology Brand Ambassador
• Sales Demonstrators
• Demonstrators and Product Promoters

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