AI-driven customer service transformation with Agentic AI and advanced anti-fraud protection.
Larnaca, Larnaca
Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve. Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most. LinkedIn Privacy Policy: www.omilia.com/data-protection-notice
On-site · Canada
Lead the end-to-end implementation of enterprise conversational AI solutions for contact centers, managing the full lifecycle from scoping to go-live. Act as the primary client contact and coordinate across internal engineering, professional services, and customer success teams to ensure on-time delivery.
Remote · Canada
The Senior Project Manager will lead the end-to-end lifecycle of enterprise and mid-market conversational AI implementations. They will act as the primary point of contact for clients while coordinating across internal engineering, solutions, and customer success teams.
Remote · ["Canada"]
Role Purpose The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales — ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategi…
On-site · Canada
The Solution Consultant owns the technical pre-sales motion for new-logo deals, leading discovery, solution design, and proof of concept engagements. They act as a trusted advisor, ensuring technical win rates and solution quality while collaborating closely with Account Executives and Managers.
Remote · Canada
Serve as the primary technical authority in sales cycles, owning the pre-sales motion from discovery and architecture assessment to solution design and technical close. Act as a trusted advisor to strategic prospects, ensuring all proposals are technically sound and accurately scoped.
Remote · Quebec City, Quebec, Canada
The role involves conducting systematic phonological and phonetic analysis to design phoneme inventories and develop lexicons for Canadian French and English TTS systems. You will also collaborate with engineers and researchers to annotate audio corpora and integrate linguistic artifacts into synthesis pipelines.
Remote · Quebec City, Quebec, Canada
The role involves conducting phonological and phonetic analysis for Canadian French and Canadian English, as well as documenting language-specific features and producing structured language profiles for TTS model training. Additionally, the position requires collaboration with TTS engineers and native-speaker reviewers to ensure linguistic quality across multiple languages.
