Clinic Lead

At One Vascular, we are committed to providing the highest standard of comprehensive vascular care to our communities, using the latest cutting-edge technology. With a focus on helping people achieve a better quality of life through premier vascular imaging, advanced techniques, and our network of state-of-the-art clinics, we strive to set the standard for vascular care in a setting that offers comfort, confidence, and patient satisfaction. We are actively recruiting an organized, service-driven Clinic Lead for our London, Ontario location. This role combines patient-facing responsibilities with leadership of the administrative team. The Clinic Lead ensures smooth day-to-day operations by delegating and monitoring tasks, directly supporting physicians and technologists, and overseeing administrative team functions across scheduling, coordination, and workflow management. Clinic Lead – Job Responsibilities Leadership & Team Oversight * Provide day-to-day supervision of the administrative team, ensuring all clinic tasks are completed accurately and efficiently. * Delegate responsibilities to Medical Office Administrators (MOAs) and monitor task completion. * Generate and approve admin staff schedules, timecards, and vacation requests in alignment with clinic needs. * Serve as the primary point of contact for the administration team, providing guidance, mentorship, and conflict resolution. Clinic Operations & Coordination * Collaborate closely with physicians and other providers to coordinate clinic schedules. * Oversee patient scheduling to optimize provider time, procedure room utilization, and patient flow. * Ensure incoming referrals are triaged appropriately and outgoing referrals are tracked. * Maintain clinic readiness by overseeing inventory levels, equipment maintenance, and supply ordering. * Support compliance with organizational policies, confidentiality standards, and PHIPA requirements. Patient & Physician Support * Provide high-level support to patients, addressing complex scheduling, procedure, and payment-related inquiries. * Ensure patient records, requisitions, and consent forms are complete and accurate. * Coordinate directly with physicians and technologists to resolve scheduling conflicts or urgent operational needs. * Promote patient satisfaction by ensuring a professional, compassionate, and efficient experience throughout their care. Administrative Duties & Reporting * Oversee utilization of the EMR system, ensuring accurate data entry, requisition processing, and form generation. * Support reporting by providing operational data on patient volumes, procedure scheduling, and workflow efficiency. * Ensure staff compliance with clinic policies, administrative procedures, and quality standards. * Report regularly to the Director of Administration on clinic operations, staffing performance, and workflow challenges. * Escalate and collaborate with the Director of Administrationin circumstances such as: * Staffing shortages, attendance concerns, or performance issues. * Requests for policy clarification or guidance on new procedures. * Escalated patient complaints or service recovery issues requiring leadership involvement. * Operational disruptions such as EMR issues, equipment failures, or supply chain problems. * Strategic planning around clinic efficiency, staffing models, or administrative training needs. Qualifications & Skills * Minimum 5 years of administrative experience in a healthcare setting, with at least 1 year in a supervisory or lead role. * Strong leadership, delegation, and organizational skills. * Exceptional communication and customer service abilities, with the confidence to support both patients and staff. * Proficiency with Microsoft Office 365; experience with Accuro or similar EMR systems preferred. * Solid understanding of PHIPA and the importance of patient confidentiality. Who Are You? * A confident and approachable leader who motivates others through teamwork and accountability. * Proactive and resourceful, able to anticipate and resolve operational challenges. * Compassionate and patient-centered, with a strong belief in delivering exceptional service. * Dedicated to supporting both physicians and colleagues in a collaborative, respectful environment. One Vascular is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you require accommodation during the recruitment process, please let us know.

The Clinic Lead supervises the administrative team and manages day-to-day clinic operations to ensure efficient patient flow and provider support. They are responsible for scheduling, coordinating referrals, and maintaining compliance with healthcare privacy standards.

Candidates must have at least 5 years of healthcare administrative experience, including at least 1 year in a supervisory role. Proficiency in Microsoft Office 365 and experience with EMR systems like Accuro is preferred.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Delegation
• Healthcare Administration
• Patient Scheduling
• Conflict Resolution
• EMR Proficiency
• PHIPA Compliance
• Customer Service
• Workflow Management
• Staff Supervision
• Triage Coordination
• Inventory Management

• Healthcare
• Management & Leadership
• Administrative
• Customer Service & Support

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week