Responsable des incidents senior / Senior Incident Manager
- Montréal, QC
- Hybrid
- Posted Sep 3, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Senior · 6+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 2 days per week
Job summary
The Senior Incident Manager will lead the response, coordination, and communication for high-priority customer incidents across the Americas region. They will also drive continuous improvement initiatives for support processes and ensure alignment with global operational standards.
Job details
The Senior Incident Manager will lead the response, coordination, and communication for high-priority customer incidents across the Americas region. They will also drive continuous improvement initiatives for support processes and ensure alignment with global operational standards. Candidates must have a bachelor's degree in a relevant field and at least 6 years of experience in technical support or incident management. Proficiency in SaaS or cybersecurity environments and ITIL certification are required, along with strong analytical and communication skills.
What you’ll do
The Senior Incident Manager will lead the response, coordination, and communication for high-priority customer incidents across the Americas region. They will also drive continuous improvement initiatives for support processes and ensure alignment with global operational standards.
Requirements
Candidates must have a bachelor's degree in a relevant field and at least 6 years of experience in technical support or incident management. Proficiency in SaaS or cybersecurity environments and ITIL certification are required, along with strong analytical and communication skills.
Listed skills
- Customer support · Preferred
- SQL · Preferred
- Incident Management · Preferred
- REST APIs · Preferred
- Problem solving · Preferred
- Data analysis · Preferred
- Communication · Preferred
- Linux · Preferred
- Java · Preferred
- Technical Support · Preferred
- Stakeholder Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Incident Management
- Customer Support
- Technical Support
- SaaS
- Cloud Computing
- Cybersecurity
- ITIL
- Stakeholder Management
- Data Analysis
- KPI Reporting
- Problem Solving
- Communication
- Linux
- Java
- SQL
- REST APIs
Job areas
- Technology
- Customer Service & Support
- Software
- Management & Leadership
- Security & Safety