Reservations Agent

Job summary

The Reservations Agent is responsible for handling guest inquiries via phone, email, and online platforms to maximize hotel occupancy and revenue. They must accurately input reservation details, process payments, and collaborate with internal departments to ensure exceptional guest service.

Job details

Job Description: Perks and Benefits: Competitive pay & a Comprehensive Benefits Package with multiple options to choose from Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program. Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team building events Local discounts to restaurants and businesses Friends and Family rates at our hospitality brands. About this position: The Reservation Agent is responsible for handling guest reservation inquiries in a courteous, professional, and efficient manner. The agent plays a vital role in maximizing hotel occupancy and revenue while providing exceptional guest service. This role requires strong communication skills, attention to detail, and the ability to work with reservation systems and database. What You Will Do: ​ Respond to reservation inquiries by phone, email, and online platforms in a prompt and professional manner for the Level Hotels & Furnished Suites portfolio and Steveston Waterfront Hotel. Accurately input guest reservation details into the property management system (HMS). Provide information about room rates, availability, packages, and hotel amenities. Upsell room types to maximize revenue. Modify, cancel, or confirm existing reservations as requested. Block and re-block reservations as needed to increase availability. Follow up to ensure arrivals have completed the required portal information. Process deposits, prepayments, and special requests. Collaborate with the Front Office and Sales departments to ensure guest needs are met. Handle group bookings and corporate account reservations as assigned. Maintain knowledge of local events, attractions, and travel trends in Vancouver, Chicago, Los Angeles, and Seaatle to assist guests with planning. Follow standard operating procedures and policies for reservations and data protection. Provide exemplary service in accordance with brand standards. What You Will Bring: High school diploma or equivalent required; hospitality or business administration education is an asset. Previous experience in a hotel, call center, or customer service environment preferred. Proficiency with reservation systems (e.g., HMS, Autohost, SynXis) is a strong asset. Excellent verbal and written communication skills in English; additional languages are a plus. Strong organizational and multitasking abilities. Professional demeanor and a guest-focused attitude. Able to work independently and as part of a team. Salary Range: $58,000 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

What you’ll do

The Reservations Agent is responsible for handling guest inquiries via phone, email, and online platforms to maximize hotel occupancy and revenue. They must accurately input reservation details, process payments, and collaborate with internal departments to ensure exceptional guest service.

Requirements

Candidates must have a high school diploma or equivalent, with hospitality or business administration education considered an asset. Previous experience in a hotel, call center, or customer service environment is preferred, along with proficiency in reservation systems.

Benefits

• Competitive pay • Comprehensive benefits package • Health saving account • Flexible saving account • Employee assistance program • Annual education allowance • Generous referral program • Team building events • Local discounts • Friends and family rates

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication skills
• Attention to detail
• Property management system
• Upselling
• Customer service
• Data protection
• Multitasking
• Organizational skills
• Problem solving
• Hospitality management
• Operational Efficiency
• Professionalism
• Data Privacy
• Planning
• Research
• Artificial Intelligence
• Construction
• Business Administration
• Call Center Experience
• Customer Service
• Communication
• Confidentiality
• Content Development
• Information Privacy
• Discounts And Allowances
• Employee Assistance Programs
• English Language
• Sales
• Front Office
• Standard Operating Procedure
• Innovation
• Property Management Systems
• Referral Marketing
• Team Building
• Reservations
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Reservations Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks