Rental Specialist

Job summary

The Rental Specialist manages the customer experience by helping clients select and operate the correct equipment. They are also responsible for inspecting, cleaning, and performing basic maintenance on the rental fleet to ensure it is rental-ready.

Job details

Rental Specialist (Hourly) Vaughan, Ontario, Canada | Store-Based Role Be the reason every customer leaves with confidence and comes back. ABOUT US OnSite Rentals is a growing tool and equipment rental company committed to putting the right equipment in the hands of the people who build, fix, and create — and to building the kind of team that makes that possible every single day. We are a people-first organization, and that means the experience we deliver to our customers starts with the experience we create for our team. THE ROLE As a Rental Specialist, you are the face of our operation. You are on the front line of the customer experience — helping customers choose the right equipment, getting rentals out the door efficiently, and making sure every piece of equipment is clean, safe, and rental-ready. This role blends genuine customer engagement with hands-on equipment work, and it takes someone who is comfortable doing both well. WHAT YOU’LL DO Here’s what a typical day involves: SERVING CUSTOMERS * Greet every customer with energy and genuine interest in helping them succeed with their project * Help customers select the right equipment, accessories, and solutions for their specific needs * Walk customers through safe operation, proper use, and what to watch for in the field * Handle check-in and check-out transactions accurately and efficiently * Build relationships with repeat customers and contractors who count on us to know their needs KEEPING THE FLEET RENTAL-READY * Prepare and stage equipment for reservations and pickups * Inspect returned equipment thoroughly for damage, wear, and safety compliance * Clean and “turn” equipment quickly so it’s available for the next customer * Perform basic maintenance and minor repairs to keep the fleet in top condition * Maintain accurate fleet status in the rental management system KEEPING THE CENTRE RUNNING WELL * Maintain a clean, organized, and safe rental area * Follow all safety procedures and ensure every rental meets safety compliance before it goes out * Support efficient workflows, assist with inventory, and communicate clearly with teammates * Coordinate with the Rental Centre Manager and Mobile Field Technicians as needed WHAT WE OFFER * Competitive hourly pay with overtime eligibility * Performance-based incentives tied to store success * Training on tools, equipment, and rental systems * Clear growth path to manager or technician roles * Annual uniform allowance * Health and dental benefits WHAT WE’RE LOOKING FOR YOU BRING * 1–3 years of customer-facing experience — retail, rental, or similar * A natural ability to connect with people and make them feel looked after * Mechanical aptitude and comfort working with tools and equipment * A strong work ethic and proactive approach * Attention to detail * Basic computer skills for rental system entry and fleet tracking * The physical capability to safely lift 50+ lbs and work in an active, hands-on environment * A valid Ontario driver’s licence (G class) YOU ARE * Genuinely people-oriented — you enjoy helping others and it shows * Dependable — your team and customers know they can count on you * Curious about equipment and motivated to keep learning * Calm under pressure and adaptable when the pace picks up COMPENSATION * Hourly Rate: CAD $20 - $25 / hour * Overtime eligible * Commission / Bonus: Tied to store performance and customer experience If you take pride in your work, enjoy helping people get the job done, and want to be part of a team that is growing and building an exceptional brand, then this is the role for you – apply now. OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace. We welcome applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request. While all applications are appreciated, only those selected for an interview will be contacted.

What you’ll do

The Rental Specialist manages the customer experience by helping clients select and operate the correct equipment. They are also responsible for inspecting, cleaning, and performing basic maintenance on the rental fleet to ensure it is rental-ready.

Requirements

Candidates need 1-3 years of customer-facing experience and a valid Ontario G class driver's licence. Physical ability to lift 50+ lbs and mechanical aptitude for working with tools are required.

Benefits

• Performance-based incentives • Training on tools, equipment, and rental systems • Annual uniform allowance • Health benefits • Dental benefits

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Inventory management · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Equipment Maintenance
• Mechanical Aptitude
• Inventory Management
• Fleet Tracking
• Safety Compliance
• Basic Computer Skills
• Transaction Handling
• Communication
• Problem Solving
• People Oriented
• Composure
• Workflow Management
• Curiosity
• Safety Procedures
• Strong Work Ethic
• Computer Literacy
• Customer Engagement
• Reservations
• Calmness Under Pressure
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Trades
• Construction
• Logistics
• Rental Specialist
• Equipment Rental Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products