Director, Consumer Sales and Solutions

Job summary

The Director is responsible for the strategy, growth, and revenue results of the consumer-facing business, integrating retail, mobility sales, and customer retention. They will develop commercial strategies to improve store performance and ensure a coordinated customer journey across healthcare and independent-living needs.

Job details

Our Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life. Come Join Our Team! Purpose: The Director, Consumer Sales and Solutions is responsible for the strategy, growth, operational performance, and revenue results of Ontario Medical Supply’s consumer-facing business. The role brings together Retail, Mobility Sales, and Customer Conversion and Retention under a unified leadership structure to creating a coordinated and effective customer experience. In this role, you will develop and execute strategies that grow consumer revenue, improve retail store performance, expand mobility sales, increase rental-to-purchase conversions, strengthen customer retention, and generate incremental revenue through accessories and complementary products. By connecting these functions, the Director will ensure OMS supports customers throughout their journey, from an initial purchase or rental through to their evolving healthcare, mobility, and independent-living needs. You will establish the vision, priorities, performance expectations, and commercial strategies for the business. The role will use customer, market, operational, and financial insights to identify growth opportunities, improve performance, and build a scalable and sustainable consumer sales model. Position: Director, Consumer Sales and Solutions Location: Ontario Medical Supply. – Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3) or Mississauga (2785 Skymark Ave, Mississauga, ON L4W 4Y3), No. of Positions: 1 ATR:#5195 Type: Full Time, Permanent Salary: $120,000-$125,000 This job posting is for an existing vacancy AI will be used in the recruitment process. Please visit our website www.oms.ca for a full job description

What you’ll do

The Director is responsible for the strategy, growth, and revenue results of the consumer-facing business, integrating retail, mobility sales, and customer retention. They will develop commercial strategies to improve store performance and ensure a coordinated customer journey across healthcare and independent-living needs.

Requirements

The role requires a leader capable of using market and financial insights to build a scalable consumer sales model. While specific degrees are not listed, the seniority level and scope of responsibility imply extensive experience in sales leadership and strategic planning.

Listed skills

• Sales · Preferred
• Customer · Preferred
• Health · Preferred
• Leadership · Preferred
• Retention · Preferred
• Recruitment · Preferred
• responsibility · Preferred
• Time · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Planning
• Revenue Growth
• Operational Performance
• Retail Management
• Customer Retention
• Sales Strategy
• Market Analysis
• Financial Insight
• Customer Experience Optimization
• Mobility Sales
• Business Scaling
• Commercial Strategy

Job areas

• Sales
• Management & Leadership
• Healthcare
• Retail
• Customer Service & Support

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