Branch Manager

Job summary

The Branch Manager is responsible for leading, coaching, and supervising employees across multiple community service programs and branch locations. They oversee program implementation, financial management, and community partnerships to ensure alignment with organizational objectives and service excellence.

Job details

Why make ONWA your career choice? Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change. ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members: Competitive salaries Generous paid vacation time Paid time off at Christmas above paid vacation time Additional paid stat and civic holidays 35 hour work week Comprehensive benefits program including health, paramedical, dental, vision and EAP. All premiums covered by the employer Healthcare Spending Account and Lifestyle Spending Account Participate in CAAT defined benefit pension plan and retire with secure lifetime retirement income Paid sick days Paid cultural/personal wellness days Flexible scheduling to support work-life balance Ongoing professional development Possible reimbursement on portion of cell phone and internet expenses Paid management days VISION: At the Ontario Native Women’s Association (ONWA), we celebrate and honour the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally and internationally for generations to come. SCOPE: The Branch Manager is responsible for leading, coaching, supervising, and supporting employees across multiple Community Services programs and branch office locations while ensuring ONWA's vision, mandate, objectives, and community member deliverables are achieved and aligned with ONWA's Strategic Plan. The Branch Manager is responsible for overseeing the implementation, delivery, and management of programs in accordance with program standards, funding requirements, and organizational guidelines. The position ensures the branch office remains a safe, welcoming, and culturally grounded space for Indigenous women, their families, and the community. The Branch Manager works collaboratively across all ONWA portfolios and departments to support program growth, service excellence, community engagement, staff development, and organizational priorities. The role is responsible for operational oversight, staff supervision, program development, financial management, reporting, community partnerships, and continuous program improvement. QUALIFICATIONS: SKILLS: Post-secondary diploma or bachelor’s degree related to Indigenous Learning, Social Work, Justice, or a related discipline with a minimum of five (5) years' experience in a supervisory or management role. A Master's Degree is considered an asset. Minimum three (3) years' experience supporting and advocating for Indigenous women and families. Demonstrated leadership, administrative management, and staff supervision experience. Demonstrated experience managing crisis situations and mediating conflict. Strong understanding of community member-centred service delivery approaches. Thorough knowledge and experience with case management and supportive counselling. Experience managing contribution agreements and developing successful funding proposals. Experience with program budgets, cash flow management, project financial management, and expense forecasting. Demonstrated organizational, time management, presentation, and facilitation skills. Ability to work independently and meet strict deadlines. Experience with program development, implementation, monitoring, and evaluation. Proven ability to establish, maintain, and strengthen partnerships and community relationships. Excellent networking, relationship-building, and collaboration skills. Excellent written, verbal, and active listening communication skills. Proficient working knowledge of Microsoft Office applications and database systems. Ability to travel as required. Ability to work flexible hours to meet operational and program needs. KNOWLEDGE: Knowledge and experience with Indigenous cultures, traditions, ceremonies, and cultural practices. Strong understanding of psychological, social, and cognitive development. Knowledge of historical, intergenerational, and contemporary trauma impacting Indigenous women and families. Understanding of the psychological, neurological, physiological, social, and spiritual impacts of trauma. Knowledge of trauma-informed care principles and wise practices. Strong understanding of Indigenous Gender-Based Analysis and integrated feminist, anti-racist, and anti-oppressive approaches. Knowledge of program planning, implementation, evaluation, and service delivery models. Knowledge of contribution agreements, funding requirements, and reporting obligations. Knowledge and understanding of nonprofit organizations and community-based service delivery. Thorough knowledge of community services, referral systems, and external service providers. Knowledge and understanding of current issues facing Indigenous women and their families. Ability to speak an Indigenous language is considered an asset. Please know, this is an existing role we are looking to fill. We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to learn more about the job, please send us an email at hr@onwa.ca.

What you’ll do

The Branch Manager is responsible for leading, coaching, and supervising employees across multiple community service programs and branch locations. They oversee program implementation, financial management, and community partnerships to ensure alignment with organizational objectives and service excellence.

Requirements

Candidates must possess a post-secondary diploma or bachelor's degree in a related field and at least five years of supervisory or management experience. A strong understanding of Indigenous cultures, trauma-informed care, and experience in non-profit program management is required.

Benefits

• Health insurance
• Paramedical insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Healthcare spending account
• Lifestyle spending account
• Defined benefit pension plan
• Paid vacation
• Paid sick days
• Paid cultural wellness days
• Paid personal wellness days
• Flexible scheduling
• Professional development
• Management days

Listed skills

• crisis management · Preferred
• case management · Preferred
• Budgeting · Preferred
• Reporting · Preferred
• Relationship Building · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff supervision
• Program management
• Financial management
• Crisis management
• Conflict mediation
• Case management
• Supportive counselling
• Community engagement
• Strategic planning
• Budgeting
• Reporting
• Relationship building
• Networking
• Project management
• Trauma-informed care
• Indigenous cultural knowledge
• Expense Forecasting
• Trauma Informed Approaches
• Database Systems
• Supervision
• Time Off Management
• Advocacy
• Cash Flow Management
• Planning
• Service Delivery Models
• Program Development
• Active Listening
• Management
• Strategic Planning
• Computer-Aided Audit Tools
• Case Management
• Social Work
• Cognitive Development
• Communication
• Training And Development
• Disabilities
• Employee Assistance Programs
• Financial Management
• Leadership
• Psychology
• Mediation
• Microsoft Office
• Neurology
• Relationship Building
• Coaching
• Time Management
• Collaboration
• Trauma Care
• Program Standards

Job areas

• Social Services
• Management & Leadership
• Government & Public Sector
• Administrative
• Branch Manager
• Banking Branch Manager (General)
• Financial and Insurance Services Branch managers
• Financial Managers

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