Labour Relations Officer - Servicing

Job summary

The Labour Relations Officer will guide and support union members, ensuring their individual and collective rights are maintained. Responsibilities include managing negotiations, contract administration, and providing expert assistance for complex labour relations issues in health-care environments.

Job details

Location: Windsor, ON Canada Type: Permanent Full-time Group/Grade: Bargaining Unit/Officer Grade Rate: $115,232.38 (start) Date: October 28, 2026 The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union. We are powered by our members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry. Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for high-quality public health care. ONA is seeking a Labour Relations Officer (Servicing) to join our Windsor office. This posting is for an existing vacancy. This position will report to the Regional Manager, Contract Administration- Region 5. The successful candidate is accountable for guiding and supporting the needs of our members and will ensure the individual and collective rights of members are achieved and maintained. This is what else you can expect from this dynamic role: * Negotiations, contract administration, health & safety - support Bargaining Units and Locals in trusteeship. * Provide assistance when there are issues of capacity/workload or where the Bargaining Units have complex labour relations issues in a health-care environment. * Consult with the Litigation and Negotiations Teams in preparation and presentation for arbitrations. * In partnership with our Professional Practice Specialist, ensure members receive timely guidance concerning professional practice issues. What we are looking for: * University degree, diploma or certificate in Industrial/Labour Relations or related equivalent education. * A Registered Nurse (RN) is an asset. * Three (3) to five (5) years of labour relations experience representing union members in a similar role. * Alternative Dispute and Conflict Resolution and/or Advanced Mediation and Workplace Conflict Coaching Certification and/or training is an asset. * Knowledge of the procedures, practices and techniques used in collective bargaining and labour management negotiations. * Full understanding and demonstrated working knowledge of relevant legislation (e.g. Employment Standards Act, Ontario Labour Relations Act, Human Rights Code etc.). * Demonstrated skills in leadership, mentorship and coaching. * Excellent client relations, communication and advocacy skills. * Ability to speak other languages and/or French bilingual is considered an asset. The candidate must be able to travel, possess a valid driver’s license and have access to an automobile for business use. All Interested candidates may apply via ONA Jobs by 4:30 p.m. on November 11, 2026. The Ontario Nurses’ Association is committed to employment equity within its staff. Applications are encouraged from equity-deserving groups including individuals of Indigenous descent, Racialized individuals, individuals with disabilities, and 2SLGBTQI persons. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at HumanResources@ona.org [HumanResources@ona.org]. Thank you for your interest in joining us. Only those selected for an interview will be contacted.

What you’ll do

The Labour Relations Officer will guide and support union members, ensuring their individual and collective rights are maintained. Responsibilities include managing negotiations, contract administration, and providing expert assistance for complex labour relations issues in health-care environments.

Requirements

Candidates must possess a university degree, diploma, or certificate in Industrial/Labour Relations or a related field, along with three to five years of relevant experience. A valid driver's license and access to an automobile are required for travel purposes.

Benefits

• Insurance
• Education and development opportunities

Listed skills

• Mentorship · Preferred
• Leadership · Preferred
• Communication · Preferred
• client relations · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Labour relations
• Collective bargaining
• Contract administration
• Conflict resolution
• Mediation
• Workplace conflict coaching
• Leadership
• Mentorship
• Coaching
• Client relations
• Communication
• Advocacy
• Health and safety
• Arbitration
• Management
• French Language
• Negotiation
• Lawsuits
• Valid Driver's License
• Nursing
• Conflict Resolution
• Legislation
• Registered Nurse (RN)
• Long-Term Care
• Contract Management
• Labor Relations
• Multilingualism
• Employment Equity
• Disabilities
• Collective Bargaining

Job areas

• Human Resources
• Legal
• Healthcare
• Management & Leadership
• Labor Relations Officer
• Public Relations Officer
• Public Relations Professionals
• Public Relations Managers

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