Associate Systems Analyst (12 month contract)
- Toronto, ON
- Hybrid
- Posted Aug 31, 2026
- 1 position
$89,800–$101,900 / year
Opens an external site
- Employment type
- Full-time, Contract
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- College diploma
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
Provide first-level technical support to internal and external users by troubleshooting hardware, software, and connectivity issues. Manage and document incidents within the service desk system while escalating complex problems to senior team members.
Job details
Provide first-level technical support to internal and external users by troubleshooting hardware, software, and connectivity issues. Manage and document incidents within the service desk system while escalating complex problems to senior team members. Requires a college diploma, university degree, or equivalent experience in IT or a related field. Candidates must have 1-2 years of experience in a service desk or technical support role with proficiency in Windows and Microsoft 365.
What you’ll do
Provide first-level technical support to internal and external users by troubleshooting hardware, software, and connectivity issues. Manage and document incidents within the service desk system while escalating complex problems to senior team members.
Requirements
Requires a college diploma, university degree, or equivalent experience in IT or a related field. Candidates must have 1-2 years of experience in a service desk or technical support role with proficiency in Windows and Microsoft 365.
Benefits
- Annual incentive
- Professional growth and development
- Flexible work environment
- Flexible travel program
- Employee discount programs
- Edvantage
- Perkopolis
Listed skills
- Technical Support · Preferred
- Troubleshooting · Preferred
- Microsoft 365 · Preferred
- Active Directory · Preferred
- Microsoft Azure · Preferred
- Network Troubleshooting · Preferred
- Customer service · Preferred
- Communication Skills · Preferred
- Incident Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical support
- Troubleshooting
- Windows operating systems
- Microsoft 365
- Active Directory
- SCCM
- Azure
- Hardware troubleshooting
- Mobile device management
- Network troubleshooting
- ServiceNow
- ITIL
- Customer service
- Communication skills
- Incident management
Job areas
- Technology
- Customer Service & Support
- Software
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