Complex Care Analyst - 12-month contract

Job summary

The Complex Care Analyst responds to member inquiries regarding pensions and benefits while managing low to mid-complexity interactions. They are responsible for processing member requests, maintaining up-to-date knowledge of legislation, and meeting production goals.

Job details

The Complex Care Analyst responds to member inquiries regarding pensions and benefits while managing low to mid-complexity interactions. They are responsible for processing member requests, maintaining up-to-date knowledge of legislation, and meeting production goals. Candidates must possess a college or university education and at least one year of experience in a client service project-based environment. Strong analytical, mathematical, and interpersonal skills are required to interpret regulations and provide accurate information.

What you’ll do

The Complex Care Analyst responds to member inquiries regarding pensions and benefits while managing low to mid-complexity interactions. They are responsible for processing member requests, maintaining up-to-date knowledge of legislation, and meeting production goals.

Requirements

Candidates must possess a college or university education and at least one year of experience in a client service project-based environment. Strong analytical, mathematical, and interpersonal skills are required to interpret regulations and provide accurate information.

Benefits

• Professional growth and development
• Flexible work environment
• Flexible travel program
• Employee discount programs
• Diversity, equity and inclusion initiatives

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Team building · Preferred
• Decision Making · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred
• adaptability · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Analytical skills
• Mathematical skills
• Interpersonal skills
• Team building
• Organizational skills
• Proactive approach
• Decision making
• Problem solving
• Communication skills
• Adaptability
• Pension administration
• Policy interpretation
• Time management

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative

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