Sr. Lead Specialist-Sales Support

Job summary

Act as a strategic support partner to the sales team by managing the end-to-end sales lifecycle, including quote preparation and order processing. Coordinate with internal departments and external vendors to ensure accurate pricing and seamless deal execution.

Job details

OnX has helped organizations across Canada solve complex technology challenges — combining deep technical expertise with local insight and long-term client relationships. OnX's capabilities span cloud, cybersecurity, digital infrastructure, data, AI, and managed services, with a track record of trust from Fortune 500 clients in highly regulated industries. OnX brings enterprise-scale resources with the accountability and flexibility of a partner who stays with clients at every stage — from first assessment through everyday operations. Essential Functions Support Account Executive and Existing Territory Act as a strategic support partner to the sales team across the end-to-end sales lifecycle Address client inquiries promptly and professionally, providing comprehensive information about our products and services. Ensure client satisfaction through effective communication and problem-solving. Ensure accuracy and timeliness of sales documentation, pricing, and approvals Coordinate with Account Managers, SA’s, Operations, Finance and Legal, to support deal closure and execution Maintain and update CRM systems to ensure data integrity and visibility Support with renewals, upsell, cross-sell, and customer onboarding activities Quote and Order Processing - Prepare accurate quotes and process orders efficiently. - Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs. - Work closely with the Manufacturers & Distributors to secure and obtain pricing. Understanding of IT Solutions and Partner Programs - Stay abreast of current IT solutions and vendor partner programs. - Provide expert guidance to clients on product offerings and compatibility. Building Client, Manufacturer and Distribution Relationships - Cultivate strong relationships with clients, understanding their business needs and challenges. - Act as a trusted advisor, offering solutions that align with client objectives. - Cultivate strong relationships with our Vendors and Distributors. Cross-Functional Collaboration - Work collaboratively with various departments, including operations, logistics, and technical support team. - Ensure seamless communication and coordination to enhance overall customer experience. Team Player - Actively contribute to the success of the sales team through collaboration and knowledge sharing. - Foster a positive and supportive team environment. Attention to Detail and Multitasking - Demonstrate meticulous attention to detail in quote preparation and order processing. - Effectively manage and support multiple opportunities concurrently. Specific skill requirements: Excellent customer service experience 5-10 years’ experience within the IT community working with both vendors and distributors. Good verbal and written communication skills in English Strong interpersonal skills and positive attitude Competencies in the following are essential: Must have Customer and Vendor/Manufacturer relations experience. Customer focused Self-motivated / initiative Competitive, problem solver with a get it done type attitude Eagerness to learn and technical aptitude is a must Ability to work both independently or as part of a team Ability to work well under pressure in order to meet tight deadlines Must be located in GTA Education Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory) Experience 5 to 10 year’s experience Supervisory Responsibilities No Supervisory Responsibility Pay range: $65,000-80,000 CAD Compensation The pay range set out above reflects OnX's anticipated compensation for this position at the time of posting. The successful candidate's base pay will be determined within this range, taking into account factors such as primary work location, role scope and responsibilities, required qualifications, and the individual's experience, education, skills, and knowledge. OnX does not request or rely on a candidate's salary history in setting compensation for this role. Certain positions may also be eligible for additional compensation, such as discretionary bonuses or sales-based variable pay, in accordance with the applicable plan terms. OnX uses artificial intelligence tools to screen, assess, or select applicants as part of the hiring process for this position. This posting is for a position that does not yet exist and is being advertised in anticipation of future need.

What you’ll do

Act as a strategic support partner to the sales team by managing the end-to-end sales lifecycle, including quote preparation and order processing. Coordinate with internal departments and external vendors to ensure accurate pricing and seamless deal execution.

Requirements

Requires 5-10 years of experience within the IT community working with vendors and distributors. Candidates must possess strong interpersonal skills, technical aptitude, and be located in the Greater Toronto Area.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• CRM Management · Preferred
• Account Management · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Support
• CRM Management
• Quote and Order Processing
• Customer Service
• Vendor Relations
• Distributor Relations
• IT Solutions Knowledge
• Cross-Functional Collaboration
• Problem Solving
• Communication Skills
• Multitasking
• Account Management

Job areas

• Sales
• Customer Service & Support
• Technology
• Consulting
• Administrative