Dispatch Representative

Job summary

The Dispatch Representative is responsible for dispatching job orders to trucking vendors and monitoring equipment flows to ensure timely movement. They also communicate with suppliers and customer service teams to resolve shipment-related issues and ensure operational requirements are met.

Job details

Dispatch Representative In-person/onsite job. Mon–Fri, 8:30am-5:00pm 703 Evans Avenue, Suite 300, Etobicoke, ON M9C 5E9 With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. What is OOCL? OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. Within our organization, Dispatch Representative is in the Operations department that works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations is ensuring all equipment is in good order and moving timely. This is accomplished through the use of internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region. OOCL offers a comprehensive benefits package including: * RRSP / DPSP * Paid Vacation * Separate sick time off * Federal and floating holiday pay * Medical, Dental, and Vision * Long-term Disability * Voluntary Supplemental Life * Education Assistance Program after first 12 months of employment Dispatch Representative Job Responsibilities: * Dispatch system generated Job orders to various Trucking Vendors. * Handle/monitor various truck moves. * Monitor all dispatched job orders to ensure appointments are made, last free day adhered to and cut off dates met. * Communicate all items not meeting OOCL requirements directly to Supplier and as needed escalate to Department Management. * Communicate with the customer service team for any shipment related items that needs Customer involvement. * Communicate with our operations group regarding any concerns or shortcomings related to supplier performance/power availability. Minimum Requirements: * Knowledge of Microsoft Office Suite * Vendor relations experience * Excellent verbal and written communication Preferred Skills: * Customer relations telephone techniques, ability to multi-task * Experience with store door process and import/export process * Understanding of government rules and regulations * Intermodal operations * Attention to detail The annualized base compensation for this position is $47,000.00 CAD to $53,000.00 CAD excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. All employment is contingent upon the successful completion of a background check. OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.

What you’ll do

The Dispatch Representative is responsible for dispatching job orders to trucking vendors and monitoring equipment flows to ensure timely movement. They also communicate with suppliers and customer service teams to resolve shipment-related issues and ensure operational requirements are met.

Requirements

Candidates must have knowledge of the Microsoft Office Suite, experience in vendor relations, and excellent verbal and written communication skills. Preferred qualifications include experience with intermodal operations, import/export processes, and strong customer relations techniques.

Benefits

• RRSP
• DPSP
• Paid vacation
• Sick time off
• Federal holiday pay
• Floating holiday pay
• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability
• Voluntary supplemental life insurance
• Education assistance program

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Logistics · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Vendor relations
• Microsoft Office Suite
• Communication
• Multi-tasking
• Customer relations
• Intermodal operations
• Attention to detail
• Logistics
• Import/export process
• Equipment monitoring
• Problem solving
• Process Understanding
• Planning
• Customer Relationship Management
• Management
• Customer Service
• Integrated Logistics Support
• Microsoft Office
• Multitasking
• Operations
• Ruby On Rails
• Supplier Performance Management
• Vendor Relationship Management
• Writing
• Detail Oriented

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Dispatch Representative
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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