Client Services Navigator

WE’RE HIRING! Client Services Navigator WorkBC Employment Services- Guilford Regular Full-Time Posting Date: Location: Wage: Hours of Work: Closing Date: September 01, 2026 Surrey, BC $26.67 per hour 35 Hours per week September 30, 2026 Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. POSITION OVERVIEW Are you a skilled problem-solver with a knack for connecting people to the resources they need? As a Client Services Navigator, you'll play a vital role in guiding clients through WorkBC services, from application support to financial assessments and beyond. If you're excited about managing dynamic client interactions and enhancing their access to essential community resources, join us and make a real difference in their journey toward success! Reporting to the Program Manager, our selected candidate will be providing front-line support in the resource area by greeting clients, orienting them to available services and tools, and answering inquiries about WorkBC Employment Services. Responsibilities include assessing client eligibility, conducting financial needs assessments for job start supports, assisting with online applications, scheduling appointments, and maintaining accurate records in ICM. The candidate also helps with tracking stats and assisting with 4, 24, and 52-week employment follow-up. Additional duties include registering clients for training, updating website content, distributing food vouchers, and supporting marketing efforts. QUALIFICATIONS The ideal candidate has completed Grade 12 and holds a post-secondary certificate or diploma in Career Development or Office Administration, or equivalent experience in customer service, supporting diverse clients with complex needs, and conducting client assessments. They demonstrate strong assessment skills, a solid understanding of labour market trends and community resources, and are proficient in Microsoft Office with the ability to learn new software such as ICM. The ideal candidate is adaptable, team-oriented, and highly professional, with strong organizational and interpersonal skills. They are sensitive to cultural and lifestyle diversity, possess exceptional communication and listening skills, and can confidently handle challenging client interactions. With a strong grasp of performance-based models, they thrive in fast-paced, multi-tasking environments and can work independently. Proficiency in MS Office and fluency in a second language is considered an asset. This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice. HOW TO APPLY If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button. We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted. The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

The Client Services Navigator provides front-line support by orienting clients to WorkBC services, assessing eligibility, and conducting financial needs assessments. They are also responsible for maintaining accurate records in ICM, scheduling appointments, and assisting with employment follow-ups.

The ideal candidate holds a Grade 12 diploma and a post-secondary certificate in Career Development or Office Administration, or equivalent experience. Proficiency in Microsoft Office and the ability to handle challenging client interactions are required.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• interpersonal skillsPreferred
• community resource navigationPreferred
• record keepingPreferred
• case managementPreferred
• CommunicationPreferred
• Multi-TaskingPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Client assessment
• Customer service
• Case management
• Problem-solving
• Microsoft Office
• Data entry
• Communication
• Interpersonal skills
• Organizational skills
• Time management
• Labour market knowledge
• Community resource navigation
• Multi-tasking
• Record keeping
• Conflict resolution
• Office Administration
• Labor Market Trends
• Needs Assessment
• Technical Support
• Social Work
• Customer Service
• Client Services
• Marketing
• Interpersonal Communications
• Problem Solving
• Listening Skills
• Multitasking
• Program Management
• Team Oriented
• Collaboration
• Setting Appointments
• Customer Inquiries

• Social Services
• Customer Service & Support
• Administrative
• Government & Public Sector
• Patient Navigator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

35 hours per week