Nighttime Crisis Line Worker

WE’RE HIRING! Nighttime Crisis Line Worker Fraser Health Crisis Line Temporary Part Time Posting Date: Location: Wage: Hours of Work: Closing Date: August 27, 2026 Surrey, BC JJEP Wage Grid Level 10 ($27.53-$31.57 per hour) 28 hours per week September 27, 2026 Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. POSITION OVERVIEW Are you passionate about providing vital support during challenging times? We are seeking a dedicated and compassionate Nighttime Crisis Line Worker to join our team. Reporting to the Program Manager, you will be on the front lines, answering incoming crisis line calls and delivering crucial telephone crisis intervention based on established best practices. You will also play a key role in supporting on-shift volunteer call-takers, ensuring they have the guidance they need through the program Quick Reference Guide or by contacting On-Call Support. Your responsibilities include accurately documenting all crisis calls, adhering to confidentiality protocols, and participating in ongoing training activities. Flexibility in working varied shifts is essential. QUALIFICATIONS The successful candidate will have completed Fraser Health Crisis Line (FHCL) training and 48 overnight hours of field experience. Proven reliability, a non-judgmental attitude, and the ability to handle stressful situations are essential. Flexibility in working varied shifts is also required. If you're committed to making a difference and excel in high-pressure situations, we invite you to apply and contribute to our mission of providing critical support during the night. This position is open to all applicants and requires union membership. This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice. HOW TO APPLY If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button. We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted. The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

The Nighttime Crisis Line Worker is responsible for answering incoming crisis calls and providing telephone crisis intervention based on established best practices. They also support on-shift volunteer call-takers and maintain accurate documentation of all interactions.

Candidates must have completed Fraser Health Crisis Line training and possess 48 hours of overnight field experience. The role requires a non-judgmental attitude, the ability to handle stressful situations, and the completion of a Police Information Check and Vulnerable Sector Check.

• crisis interventionPreferred
• DocumentationPreferred

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Telephone support
• Documentation
• Confidentiality
• Stress management
• Non-judgmental communication
• Volunteer support
• Active listening
• Compassion
• Social Work
• Crisis Intervention
• Health Crisis
• Program Management
• Reference Cards
• Collaboration

• Social Services
• Customer Service & Support
• Healthcare
• Crisis Worker
• Volunteer
• Unclassified Unit Group
• Unclassified Detailed Occupation
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Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

28 hours per week