Data Center Support Services Technician

Replaces and upgrades server components. Validates cabling, checking network environment build and connectivity is established, with limited supervision. Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions. Helps facilitate training that aligns with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] [[email protected]] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

The technician will perform hardware upgrades, cabling validation, and server component replacements within a data center environment. They are also responsible for monitoring ticketing systems, guiding junior staff, and ensuring adherence to standard operating procedures.

Candidates must have 1 to 4 years of experience in data center or customer support, depending on their educational background. Proficiency in hardware troubleshooting, network infrastructure, and client-facing service is required.

• Flexible medical • Life insurance • Retirement options • Volunteer programs

• Technical DocumentationPreferred
• Customer servicePreferred
• Vendor CoordinationPreferred

Identified from the job description. Confirm important requirements above.

• Data center support
• Server component replacement
• Hardware troubleshooting
• Network connectivity
• Cabling validation
• Ticketing systems
• Technical documentation
• Materials planning
• Vendor coordination
• Customer service
• SOP compliance
• MOP compliance
• Infrastructure deployment
• Break/fix
• Cloud infrastructure
• Hyperscale environments
• Change Control Process
• Artificial Intelligence
• Data Infrastructure
• Standard Operating Procedure
• Innovation
• Operational Data Store

• Technology
• Customer Service & Support
• Engineering
• Software
• Data Center Support Technician
• Data Center Technician / Engineer
• Database Designers and Administrators
• Computer Occupations, All Other

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week