Salesforce Lead

Job summary

The Salesforce Lead will design and oversee the implementation of scalable Salesforce solutions across Sales, Service, and Experience Clouds. They will provide technical leadership to development teams and act as the primary advisor to business stakeholders regarding architecture and strategy.

Job details

Role: Salesforce Lead Position Type: Full time Location: Toronto, Canada Roles and Responsibilities Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus. Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies. Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models. Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows). Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices. Lead the design and optimization of business processes across Sales, Service, and customer engagement workflows. Drive Salesforce governance, best practices, code quality, and development standards across the implementation lifecycle. Collaborate with enterprise architects, product owners, and cross-functional teams to ensure Salesforce solutions align with enterprise architecture and business strategy. Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions. Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities. Provide guidance on data architecture, data migration strategies, and data governance within Salesforce. Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred). Participate in client workshops, solution discovery sessions, and roadmap planning to define long-term Salesforce strategy. Drive Lightning Experience adoption and migration strategies where applicable. Ensure alignment with security, compliance, and Salesforce platform governance frameworks. Skills and Qualifications 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations. Strong expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture. Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows. Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design. Experience leading large-scale Salesforce implementations and transformation programs. Strong knowledge of Salesforce data model design, data migration strategies, and data governance. Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration) is preferred. Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures. Demonstrated ability to lead distributed teams and manage complex delivery environments. Exceptional stakeholder management, client communication, and presentation skills. Strong experience with Agile methodologies and delivery frameworks. Salesforce certifications such as Application Architect, System Architect certifications are highly desirable. Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.

What you’ll do

The Salesforce Lead will design and oversee the implementation of scalable Salesforce solutions across Sales, Service, and Experience Clouds. They will provide technical leadership to development teams and act as the primary advisor to business stakeholders regarding architecture and strategy.

Requirements

Candidates must have over 10 years of CRM experience, including at least 7 years specifically in Salesforce platform implementations. Strong technical proficiency in Apex, LWC, and integration patterns is required, along with experience leading large-scale transformation programs.

Listed skills

• Flows · Preferred
• Salesforce · Preferred
• platform events · Preferred
• Stakeholder Management · Preferred
• Apex · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce
• Sales Cloud
• Service Cloud
• Experience Cloud
• Apex
• Lightning Web Components
• Solution Architecture
• Integration Architecture
• Data Governance
• Salesforce CPQ
• Agile Methodologies
• Stakeholder Management
• Technical Leadership
• Platform Events
• SOQL
• Flows
• Cloud Services
• Event Driven Architecture
• Sprint Planning
• Salesforce Flow
• Workflow Management
• Salesforce Certification
• Enterprise Integration
• Salesforce Object Query Language (SOQL)
• Salesforce Apex
• Technical Design
• Planning
• Salesforce Platform
• Application Programming Interface (API)
• Agile Methodology
• Applications Architecture
• Customer Relationship Management
• Business Administration
• Business Process
• Business Requirements
• Communication
• Computer Science
• Information Systems
• Customer Engagement
• Data Architecture
• Data Migration
• Data Modeling
• Middleware
• Event-Driven Programming
• Sales
• Virtual Teams
• Governance
• Scalability
• Enterprise Architecture
• Presentations

Job areas

• Technology
• Software
• Management & Leadership
• Consulting
• Salesforce Lead
• Salesforce / CRM Developer
• Software Developers

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