Attendant: Adoption Reception - Casual

Job summary

The attendant is responsible for greeting visitors, managing retail operations, and supporting the adoption process for animals. They also handle administrative tasks, maintain facility records, and provide information on animal care to the public.

Job details

Job Purpose The Attendant: Adoption Reception is responsible for greeting and directing visitors and clients, assisting with operations of the Ottawa Humane Society (OHS) retail store, and supporting the adoption of OHS animals. Duties and Responsibilities * Greet visitors and clients of the OHS and direct them as appropriate * Triage and respond to telephone and email communication * Provide general information to OHS clients about adoption processes * Ensure all animals available for adoption are appropriately advertised on the OHS website * Provide information to OHS customers on good animal care practices * Provide adoption follow-up services and direct issues appropriately * Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale * Accept and record donations as required * Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment * Accept and manage OHS payments and donations as required * Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required * Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices * Produce and maintain accurate reports, records, and files * Participate in supervision, evaluation, training and other meetings as required * Participate in the identification and evaluation of OHS program goals and objectives * Participate in professional development opportunities * Represent the OHS in a professional manner * Participate in public relations and promotional activities as required * May be required to assume some of the responsibilities of Customer Service Representative: Adoptions or Intake Qualifications * Secondary school diploma or equivalent * Minimum of one year education or experience in office administration * Minimum of one year of experience in customer service * Proficiency in Microsoft Office Suite * Animal handling experience preferred * Chameleon or other database experience is an asset * Professional working proficiency in spoken and written English and French is required Working Conditions/Physical Requirements * Employee will be required to work evening, holiday and weekend shifts * Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals * Employee will be required to wear a uniform designated by the employer * Employment is conditional upon maintaining confidentiality of OHS information * Employment is conditional upon the ability to work around all species of animals safely How to Apply The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic. We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation. We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward. This posting is for an existing vacancy. This is a casual position with no set schedule or guaranteed hours.

What you’ll do

The attendant is responsible for greeting visitors, managing retail operations, and supporting the adoption process for animals. They also handle administrative tasks, maintain facility records, and provide information on animal care to the public.

Requirements

Candidates must possess a secondary school diploma and at least one year of experience in both office administration and customer service. Proficiency in Microsoft Office and the ability to communicate in both English and French are required.

Listed skills

• Customer service · Preferred
• record keeping · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Office administration
• Animal handling
• Microsoft Office Suite
• Communication
• Sales processing
• Data entry
• Triage
• Record keeping
• Public relations
• Bilingualism
• Inventory management
• Large Animal Care
• Animal Care
• Office Administration
• Animal Handling
• Professionalism
• Artificial Intelligence
• Customer Service
• Public Relations
• Confidentiality
• Sales
• French Language
• Legislation
• Microsoft Office
• Operations
• Written English

Job areas

• Customer Service & Support
• Retail
• Administrative
• Social Services
• Adoption Case Manager
• Social / Human Services Specialist
• Social Work Associate Professionals
• Community and Social Service Specialists, All Other