Attendant: Donor Services (6-month Contract)

Job summary

The Attendant provides administrative support to the Development department, including managing donor communications and maintaining client records. They also assist with office tasks, report generation, and support the activities of coworkers and volunteers.

Job details

Job Purpose The Attendant: Direct Response (Donor Services) is responsible for providing administrative support to the Development department at the Ottawa Humane Society (OHS) including supporting donor stewardship communications Duties and Responsibilities * Triage and respond to telephone and email communication * Support donor stewardship communication and follow up * Process outgoing mail * Update and maintain client records in Chameleon and Raiser’s Edge * Other administrative tasks as assigned * Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required * Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, and collective agreement * Produce and maintain accurate reports, records, and files * Participate in supervision, evaluation, training and other meetings as required * Participate in the identification and evaluation of OHS program goals and objectives * Participate in professional development opportunities * Represent the OHS in a professional manner * Participate in public relations and promotional activities as required * May be required to assume some of the responsibilities of Attendant: Development Qualifications * Secondary school diploma or equivalent * Post-secondary diploma or certificate in fundraising is an asset * Minimum of one year education, or experience, in office administration * Proficiency in Microsoft Office Suite * Chameleon and/or Raiser's Edge experience is an asset * Professional working proficiency in spoken and written English is required * Bilingualism (English/French) is preferred Working Conditions/Physical Requirements * Employee may be required to work evening, holiday, and weekends as needed * Employment is conditional upon maintaining confidentiality of OHS information * Employment is conditional upon the ability to work around all species of animals safely How to Apply The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic. We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation. We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers decide who moves forward and reviews results. This posting seeks to fill an existing vacancy. Schedule Regular schedule: 75 hours bi-weekly May be required to work evening, holiday and weekend shifts

What you’ll do

The Attendant provides administrative support to the Development department, including managing donor communications and maintaining client records. They also assist with office tasks, report generation, and support the activities of coworkers and volunteers.

Requirements

Candidates must have a secondary school diploma or equivalent and at least one year of experience or education in office administration. Proficiency in Microsoft Office is required, while experience with fundraising software and bilingualism are considered assets.

Listed skills

• Customer service · Preferred
• Training · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Donor stewardship
• Communication
• Data entry
• Microsoft Office Suite
• Chameleon
• Raiser’s Edge
• Record keeping
• Reporting
• Customer service
• Training
• Public relations
• Administrative Support
• Office Administration
• Raiser's Edge NXT
• Professionalism
• Administrative Functions
• Public Relations
• Confidentiality
• Fundraising
• Direct Marketing
• English Language
• French Language
• Microsoft Office
• Triage
• Written English

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Attendant
• Public Relations Officer
• Public Relations Professionals
• Public Relations Managers

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