Youth Support Supervisor

Job summary

The Youth Support Supervisor leads daily shelter operations, providing supervision and support to frontline staff while ensuring a trauma-informed, safe environment for youth. They are responsible for staff scheduling, performance management, crisis intervention, and the preparation of statistical reports.

Job details

Organization Overview Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth in the Peel Region. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth. Our Place Peel’s mission is to empower youth through prevention, intervention, shelter, and community partnerships – fostering healing, growth, and lasting housing stability. Our vision is to ensure every youth has a safe, stable place to live. What We Can Offer You: * Paid Time off * Casual Dress * On-site parking * Training and education allowance * 100% employer paid benefits * Wellness program * Employee and Family Assistance program * Opportunities for Growth! Position Profile: The Youth Support Supervisor is a key leadership role that is focused on supporting the most marginalized and vulnerable youth across the Region of Peel. The successful incumbent will lead the day-to-day operations at the shelter with a focus on client-centered and trauma-informed care. As part of the leadership team, the Youth Support Supervisor will provide leadership and supervision to front-line youth workers, volunteers and students. Role Overview Responsibilities: * Build, lead and engage frontline staff by providing support and supervision in line with growth and development. * Facilitates regular staff meetings to review program deliverables for quality and continuous improvement. * Promoting a healthy and safe environment, while maintaining process, procedure and policies. * Assists with recruiting and hiring and performance management of new employees. * Oversees monthly scheduling, reviews timesheets prior to submission and coordinates vacation requests. * Facilitates training for new employees * Provides on-call support, which includes problem solving, consultation, guidance and feedback to front-line employees through crisis management and challenging events. * Foster a positive and supportive working environment. * Responsible for the day to day shift organization of the shelter, including supporting with care management and overall programming for the youth. * Participates in the delivery of shift change * Ensures the confidentiality of personnel, client and administrative files. * Compile statistical information and prepare monthly reports. Qualifications * Degree in Social Services or related field * 3-4 years’ experience along with 1-year supervisory experience working within the social service sector, preferably in a shelter/residential setting or equivalent combination of education and/or experience * Knowledge of homelessness, mental health and addictions * Knowledge of housing first for youth, trauma-informed care, and harm reduction practices * A leader with excellent communication, presentation, organization and interpersonal skills with a passion for supporting the most vulnerable and marginalized youth in our community * Flexibility to work in a 24-hour, 7 days a week operation, while supporting an on-call rotation. * Knowledge of resources and supports for youth and exposure to Region of Peel resources. * Experience addressing the needs of homeless clients, including making referrals to community agencies * Cultural competency sensitivity and commitment to working through an EDIB, anti-oppressive, anti-racism framework * Strong ability to work independently with demonstrated decision making skills * Experience in data base management, * A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage is mandatory * Valid CPI/ UMAB and First Aid/ CPR certifications * Satisfactory Vulnerable Sector Police Check that meets the standards of Our Place Peel * Must be flexible to work at Brampton and/or Mississauga location How to Apply: If you are a compassionate, highly motivated and results-oriented individual, with a passion to support youth, please send your resume and cover letter by clicking "Apply Now". We thank all applicants for their interest in Our Place Peel. Only qualified candidates selected for interviews will be contacted. Our Place Peel is an equal opportunity employer. Accommodations for disabilities will be provided to support participation in all aspects of the recruitment process upon request. We are dedicated to providing an atmosphere free from barriers in order to promote equity, inclusivity and diversity. We celebrate and welcome the diversity of all employees! DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Job Type: Full-Time Vacancy: Current Opening Address: 7040 Edwards Blvd, Mississauga

What you’ll do

The Youth Support Supervisor leads daily shelter operations, providing supervision and support to frontline staff while ensuring a trauma-informed, safe environment for youth. They are responsible for staff scheduling, performance management, crisis intervention, and the preparation of statistical reports.

Requirements

Candidates must hold a degree in Social Services or a related field with 3-4 years of experience, including at least one year in a supervisory capacity. Mandatory requirements include a valid driver's license with specific insurance, First Aid/CPR certification, and a satisfactory vulnerable sector police check.

Benefits

• Paid Time Off
• Casual Dress
• On-site Parking
• Training And Education Allowance
• 100% Employer Paid Benefits
• Wellness Program
• Employee And Family Assistance Program

Listed skills

• Leadership · Preferred
• Supervision · Preferred
• crisis management · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• data management · Preferred
• Conflict Resolution · Preferred
• case management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Supervision
• Crisis Management
• Trauma-informed Care
• Performance Management
• Staff Scheduling
• Communication
• Interpersonal Skills
• Data Management
• Report Writing
• Conflict Resolution
• Harm Reduction
• Case Management
• Cultural Competency
• Anti-oppressive Practice
• Presentations
• Management
• Operations
• Problem Solving
• Decision Making
• Continuous Improvement Process
• Interpersonal Communications
• Self-Motivation
• Valid Driver's License
• Time Off Management
• Confidentiality
• Compassion
• Mental Health
• Scheduling
• Social Work
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Disabilities
• Trauma Informed Approaches
• Care Management

Job areas

• Social Services
• Management & Leadership
• Administrative
• Youth Supervisor
• Emergency Management Director
• Environmental and Occupational Health and Hygiene Professionals
• Emergency Management Directors

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