Lead Dock Service Technician

We have an immediate opening for a Lead Dock Service Technician in our Vancouver Branch. Reporting to the Field Operations Manager. This role is a permanent, full-time position. There is the possibility of on call and overtime. RESPONSIBILITIES Responsibilities * Install, service, troubleshoot, and repair commercial and industrial dock equipment, including: * Dock levelers * Elevated platforms * Dock seals and shelters * Dock bumpers * Vehicle restraints * Dock plates * Dock lifts * Edge-of-dock equipment * Loading dock doors and related dock equipment * Whiling to work on overhead doors and pedestrian man doors if necessary * Mechanical, hydraulic, air activated dock levelers * Diagnose equipment problems, identify solutions, and complete required repairs. * Assess job scope at the beginning of each job and immediately communicate discrepancies to the scheduler, including warranty concerns, site conditions, required parts, and safety issues. * Provide estimates for required person-hours and repair-versus-replacement recommendations. * Regularly communicate and coordinate with the scheduler regarding troubleshooting, solutions, parts requirements, and job status. * Perform welding as required for installation and repair work. * Work safely with hand tools, power tools, lifts, ladders, trailers, and other equipment. * Safely transport products, tools, equipment, and manlifts to and from job sites. * Maintain a professional manner when interacting with warehouse staff, construction project managers, customers, other trades, and safety personnel. * Maintain a strong focus on quality workmanship and customer satisfaction. * Champion company safety standards and demonstrate a strong safety-first mindset. * Provide guidance and mentorship to helpers while assisting them in developing their technical skills. * Complete all required paperwork accurately and daily, including timesheets, FHLA forms, job work orders, detailed job notes, and applicable part numbers. * Participate in the service on-call rotation when required. * Ensure all required safety training, certifications, and tickets remain current and valid, and communicate upcoming renewals to the scheduler. * Maintain excellent attendance and punctuality. * Travel out of town for installation and service work as required, including occasional travel outside regular weekdays. * Perform other duties as assigned. QUALIFICATIONS Qualifications * 3–5 years of experience in dock equipment service, installation, repairs, product knowledge for sales and quotation. * Strong experience servicing and installing dock levelers and commercial loading dock equipment is strongly preferred. * A working knowledge of hydraulics, and electrical relevant to dock systems * A strong ability to weld and or hold a current welding ticket or certification. * Relevant safety training and tickets are an asset, including: * OSSA Fall Protection * OSSA Elevated Work Platform * Standard First Aid * CSTS * BSO * Other applicable industry safety certifications * Above-average mechanical aptitude with strong troubleshooting and problem-solving skills. * Ability to work independently and as part of a team. * Resourcefulness, integrity, strong work ethic, and a professional attitude. * Ability to provide direction and support to helpers and less experienced employees. * Valid driver's license and clean driver's abstract are required. * Successful candidates must provide a current Driver's Abstract from the province in which the position is located, at their own expense. Physical & Working Conditions * Ability to lift and handle materials weighing up to 75 lbs. * Ability to work outdoors in all weather conditions, including extreme cold and heat. * Physically capable of lifting, pulling, climbing, standing, sitting, lying down, squatting, kneeling, and working at heights. * Ability to safely operate and manage tools, lifts, ladders, trailers, and manlifts. * Wearing a hard hat and all required PPE is mandatory for this safety-sensitive position. * Willingness to travel out of town for installation and service work, including occasional travel outside regular weekdays. * Ability to participate in an on-call service rotation when required. We offer: * A positive work environment with competitive pay and an excellent benefit plan * Encouragement and support for our Technicians and Installers in obtaining CDI Certification * Comprehensive technical, safety and product training provided * Opportunity to build a long-term career with upward mobility * Excellent Health and Dental benefits offered for full time employees * COR Certified workplace * Equal opportunity employer To Apply: If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add “Lead Dock Service Technician – VANCOUVER ” to the subject line of all correspondence. Applications will be accepted until the position has been filled.

The Lead Dock Service Technician is responsible for installing, troubleshooting, and repairing various commercial and industrial dock equipment. They also provide mentorship to helpers, manage job documentation, and ensure all work meets company safety and quality standards.

Candidates must have 3-5 years of experience in dock equipment service and installation, along with strong mechanical and welding skills. A valid driver's license and the ability to perform physically demanding tasks in various weather conditions are required.

• Health benefits • Dental benefits • Technical training • Safety training • Product training • Career advancement opportunities

• Customer servicePreferred
• MentorshipPreferred
• Preventive MaintenancePreferred
• Safety CompliancePreferred
• DocumentationPreferred
• TroubleshootingPreferred

Identified from the job description. Confirm important requirements above.

• Dock equipment installation
• Troubleshooting
• Hydraulics
• Welding
• Mechanical aptitude
• Electrical systems
• Preventive maintenance
• Safety compliance
• Mentorship
• Customer service
• Power tools
• Hand tools
• Documentation
• Repair
• Equipment diagnostics
• Hand Tools
• Manlifts
• Product Knowledge
• Working at Heights
• Resourcefulness
• Power Tool Operation
• Professionalism
• Fall Protection
• Lifting Ability
• Strong Work Ethic
• Valid Driver's License
• First Aid
• Construction
• Customer Service
• Equipment Service Management And Rental
• Sales
• Warehousing
• Problem Solving
• Project Management
• Mechanical Aptitude
• Operations Management
• Safety Standards
• Punctuality
• Quotations
• Safety Training
• Troubleshooting (Problem Solving)

• Trades
• Construction
• Manufacturing
• Logistics
• Security & Safety
• Lead Service Technician
• Building and General Maintenance Technician
• Odd Job Persons
• Maintenance and Repair Workers, General

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week