Service Coordinator

Role: We have an immediate opening for a Service Coordinator in our Vancouver/Delta Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position Responsibilities Responsibilities: Schedule service and warranty calls with the customer. Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion. Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer. Opens and closes work orders (including material and equipment sourcing) in a timely manner. Distributes required paperwork to our technicians, parts department, and warehouse personnel. Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle. Regularly reviews and follows up on work orders and claims to obtain prompt payment. Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner. Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review. Processes warranty work orders for submission in accordance with company and manufacturer guidelines. Ensures that defective parts are returned to the manufacturer / supplier in a timely manner. Other duties, as assigned. Skills: A passion for creating a positive customer experience. Exceptional written and oral communication skills. Well organized, high level of accuracy and strong attention to detail. Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships. Ability to effectively sell additional services or products to customer. Ability to identify additional services or products that may benefit the customer and effectively communicate their value. Ability to work and succeeding a team environment. Qualifications Qualifications: 3-5 years of experience scheduling and dispatching field service Proficient with the usage of Microsoft Office Suite. Superior resourcefulness, integrity, and solid work ethic. Working knowledge of MS Outlook (including calendar) and Excel Strong ability to multi-task and follow through with defined tasks. Strong English language skills, required. Minimum completed education – high school Possess a valid Driver's License and vehicle Must be able to successfully pass pre-employment screening requirements including background check We offer: A positive work environment with competitive pay and an excellent benefit plan Comprehensive technical, safety and product training provided Opportunity to build a long-term career with upward mobility Excellent Health and Dental benefits offered for full time employees COR Certified workplace Equal opportunity employer To Apply: If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “SERVICE COORDINATOR – DELTA" to the subject line of all correspondence.

The Service Coordinator takes full ownership of the service cycle and manages everyday operations. This includes scheduling and dispatching field service technicians for overhead door and gate systems.

Candidates need 3-5 years of experience in field service dispatching and proficiency in Microsoft Office. A high school diploma, valid driver's license, and the ability to pass a background check are required.

• Competitive Pay • Health Benefits • Dental Benefits • Technical Training • Safety Training • Product Training • Career Advancement Opportunities

• Multi-TaskingPreferred
• schedulingPreferred
• Microsoft Office SuitePreferred

Identified from the job description. Confirm important requirements above.

• Scheduling
• Dispatching
• Microsoft Office Suite
• MS Outlook
• MS Excel
• Multi-tasking
• English Communication
• Resourcefulness

• Customer Service & Support
• Logistics
• Administrative
• Construction
• Trades

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week