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Owner Relations Technology

Verified Job Source

Condo Hotel & Owner Accounting Solutions that work

Squamish, BC

IT Services and IT Consulting
11–50 people

About

Owner Relations Technology (Owner Relations), founded and incorporated in 1992, is a unique software solution for Property Managers and Hoteliers across the world. We specialize in the development of robust, Owner Accounting and Owner Communication software solutions for Branded Residences, Condo Hotels, Fractional Hotels, Timeshare Resorts, HOA's, Residence Clubs and Property Management Companies. Our primary service areas include Vancouver, British Columbia, Canada and we serve clients throughout the United States, Canada, Mexico, the Caribbean, Asia and Europe. Our main customers are: • Hotel management companies and individual resorts • Property Management System Providers including Oracle, Springer Miller Systems, Infor and many more. • Clients include Alterra Mountain Company, Aqua Aston Hotels, Auberge Resorts Collection, Bellstar Hotels & Resorts, Destination Resorts, and a number of privately owned boutique properties Owner Relations has grown its client base significantly over the past ten years. We have a proven product that is unique and outperforms our competitors. Our significant advantage over the marketplace is that we offer a Web Based Application Service Provider (ASP) utilizing our own Private and Secure Cloud based solution. Our solutions allow resort owners, HOA's or property management companies to maintain databases of condo owners, generate customised owner statements, handle reservations, as well as process maintenance fees, tax assessments and other charges.

Open positions

Customer Support SaaS

On-site · Squamish

The role involves handling, resolving, and documenting reported customer technical problems received via email, chat, or phone, while also supporting new clients during onboarding worldwide. Responsibilities include first-line fixes, escalating bugs, providing essential customer training, and collaborating across departments for timely resolutions.