Management Analyst

Job summary

Analyze the establishment’s management methods and organization, recommend improvements to methods, systems, and procedures, and develop quality management and assurance standards. Provide customer service, train and advise staff on service quality assessment strategies, and make decisions about tests and procedures.

Job details

Overview Languages French Education College/CEGEP Small business administration/management Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Analyze and provide advice on the managerial methods and organization of an establishment Develop quality management and quality assurance standards Propose improvements to methods, systems and procedures Provide customer service Train staff Direct and advise staff in the development and implementation of service quality assessment strategies Make decisions on tests and procedures Experience and specialization Computer and technology knowledge MS Office Industrial processes and biological studies Product development Additional information Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Organized Team player Benefits Health benefits Disability benefits Paramedical services coverage Financial benefits Group insurance benefits Registered Retirement Savings Plan (RRSP) Other Benefits Learning/training paid by employer Other benefits Paid time off (volunteering or personal days) Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.) Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for Veterans Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.) Support for mature workers Applies hiring policies that discourage age discrimination Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)

What you’ll do

Analyze the establishment’s management methods and organization, recommend improvements to methods, systems, and procedures, and develop quality management and assurance standards. Provide customer service, train and advise staff on service quality assessment strategies, and make decisions about tests and procedures.

Requirements

Requires a college or CEGEP education in small business administration or management and at least five years of experience. Candidates should be proficient with MS Office and bring strong communication, organizational, interpersonal, judgment, accuracy, efficiency, and teamwork skills.

Benefits

• Health Benefits
• Disability Benefits
• Paramedical Services Coverage
• Group Insurance Benefits
• Registered Retirement Savings Plan (RRSP)
• Employer-Paid Learning and Training
• Paid Time Off for Volunteering or Personal Days

Listed skills

• Quality assurance · Preferred
• Process Improvement · Preferred
• Customer service · Preferred
• Decision Making · Preferred
• MS-Office · Preferred
• Product Development · Preferred
• written communication · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Management Analysis
• Organizational Analysis
• Quality Management
• Quality Assurance
• Process Improvement
• Customer Service
• Staff Training
• Service Quality Assessment
• Decision-Making
• MS Office
• Industrial Processes
• Product Development
• Biological Studies
• Oral Communication
• Written Communication
• Teamwork

Job areas

• Management & Leadership
• Manufacturing
• Consulting
• Customer Service & Support

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