Powertrain TSM (Technical Service Manager) Western Canada

Company Information PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business. Peterbilt Motors Company On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability, and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability, and peace of mind truly makes Peterbilt the Class of the Industry.Requisition Summary Peterbilt Motors Company, a PACCAR Company, has an immediate opening for a Powertrain Technical Service Manager, to support products in the field. This position will work directly with dealers and customers to provide technical support for our products. The position is located remotely for quick field deployment, located in the Western Region of Canada: British Colombia, Alberta or Saskatchewan.Job Responsibilities Provide PACCAR Powertrain technical assistance to our dealer network. Monitor, track and manage on a daily basis technical support cases. Coaching and mentoring of dealer through daily activity. Review, assist and provide feedback for service documentation Communicate information related to the PACCAR Powertrain product changes, field fixes and emerging issue to the field service group and dealer network Stay current on Division and Plant activities Support Internal and external meetings. Support the Peterbilt training department. Develop tools and aids to help for PACCAR Powertrain troubleshooting Job Responsibilities cont. Manage case escalation Support product change and improvement Support dealer and customer through on-site visits Support the Technical Manager program Attend and support industry events Leadership role from a Technical and Management aspect Approximately 20% travel required to support and stay current on product field activities Required Qualifications Bachelors Degree (required) (in engineering, business or automotive preferred) Product and technical service knowledge gained through 8+ years of related service; preferably heavy duty trucks / OEM or truck components. Located in the the Western Region of Canada Thorough understanding of heavy duty trucks or related equipment and the ability to apply and communicate this knowledge. Ability to travel within Canada 20% of the time to support and stay current on product field activities. Technical Skills required include experience in the following areas with Peterbilt or similar products and systems: PACCAR Powertrain Aftertreatment Systems Engine electronic diagnostic experience Engine mechanical troubleshooting Preferred Qualifications Demonstrated ability to establish effective working relationships with customers. Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations. Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction. High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third party tools Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective. Management background with strong aptitude to manage a dynamic multi task environment General Description of Benefits As a Canadian PACCAR employee, you have a full range of benefit options including: RRSP, NSRP, and TFSA dollar for dollar match up to a specified amount each calendar year. Fully funded pension plan that provides monthly benefits after retirement. Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time. Tuition reimbursement for continued education. Medical, dental, and vision plans for you and your family. PACCAR pays 100% of premiums. Paid short- and long-term disability programs. Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is also eligible for a holiday gift. Additional Job Board Information At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. A reasonable salary range estimate for the Technical Service Manager is $119,100 - $153,000 CAD annually. Additionally, this role is eligible for the full range of benefit options listed above. PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups. #LI-Remote

Provide technical assistance and support to the dealer network regarding PACCAR powertrain products. Manage technical support cases, conduct on-site visits, and facilitate product training and documentation.

Requires a bachelor's degree and over 8 years of related service experience, preferably with heavy-duty trucks or OEM components. Candidates must possess strong technical knowledge of engine diagnostics and aftertreatment systems, along with the ability to travel 20% of the time.

• RRSP • NSRP • TFSA • Pension plan • Paid vacation • Paid holidays • Sick time • Tuition reimbursement • Medical insurance • Dental insurance • Vision insurance • Short-term disability • Long-term disability • Life insurance • Accidental death and dismemberment insurance • EAP services • Wellness plans • Estate planning • Financial counseling

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Powertrain systems
• Aftertreatment systems
• Engine electronic diagnostics
• Mechanical troubleshooting
• Dealer network management
• Coaching
• Mentoring
• Service documentation
• Field service
• Case escalation
• Customer relationship management
• Presentation skills
• Software applications
• Diagnostic tools
• Project management
• Time Off Management
• Technical Support
• Customer Support
• Management
• Customer Service
• Communication
• Information Technology
• Engine Control Unit
• Employee Assistance Programs
• Estate Planning
• Sales
• Field Service Management
• Financial Services
• Leadership
• Mentorship
• Multitasking
• Microsoft Network Monitor
• Presentations
• Technical Services
• Troubleshooting (Problem Solving)
• Diagnostic Tools

• Engineering
• Transportation
• Manufacturing
• Customer Service & Support
• Management & Leadership
• Powertrain Engineer
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week