Application Support Analyst
The role involves providing application and production support within the BFSI domain, specifically focusing on reconciliation operations. The analyst will diagnose complex issues and collaborate with cross-functional teams to manage incidents and changes.
- Hybrid
- Toronto, ON
- Posted Aug 27, 2026
- Apply by Sep 26, 2026
- 1 position
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Job summary
Job Title: Application Support Analyst Location: Toronto, ON Work Arrangement: Hybrid (2-3days WFO) Employment Type: Contract Domain: BFSI Duration:6-12 months Hourly rate :-CAD 48-50/hour Application Deadline: Sep 18h, 2026 SKILLS REQUIRED 5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles. Hands-on experience with FIS IntelliMatch (iMatch). Strong understanding of Reconciliation Operations and Change Management processes. Experience with Incident, Problem, and Change Management. Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks. Strong analytical and troubleshooting skills with the ability to diagnose complex issues. Excellent written and verbal communication skills. Ability to work independently and manage multiple priorities in a fast-paced production environment. Experience collaborating with cross-functional business and technology teams. EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
What you’ll do
The role involves providing application and production support within the BFSI domain, specifically focusing on reconciliation operations. The analyst will diagnose complex issues and collaborate with cross-functional teams to manage incidents and changes.
Requirements
Candidates need over 5 years of experience in banking technology or application support with hands-on expertise in FIS IntelliMatch. Strong analytical skills and knowledge of IT operations standards are required.
Listed skills
- Change ManagementPreferred
- Incident ManagementPreferred
- TroubleshootingPreferred
- Communication SkillsPreferred
- Business analysisPreferred
- Cross-Functional CollaborationPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Banking Technology
- Application Support
- Production Support
- Business Analysis
- FIS IntelliMatch
- Reconciliation Operations
- Change Management
- Incident Management
- Problem Management
- IT Operations
- Monitoring
- Logging
- Alerting Frameworks
- Troubleshooting
- Communication Skills
- Cross-functional Collaboration
Job areas
- Technology
- Finance & Accounting
- Customer Service & Support
- Software
- Data & Analytics
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 26, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available