Dispatcher

Job summary

The Dispatcher is responsible for scheduling and coordinating up to 60 drivers while managing vehicle assignments to ensure efficient daily service. They also handle public and driver inquiries, maintain accurate paperwork, and assist in managing charter department needs.

Job details

Dispatcher Century Transportation is currently seeking a full-time Dispatcher to join our team in Port Hope. This is a full-time position working Monday to Friday from 6:00 am - 3:00 pm, with a one-hour lunch, and an on-call requirement every other week. The Dispatcher is responsible for scheduling and coordinating up to 60 drivers and managing both driver and vehicle assignments to deliver consistent and efficient daily service. Wage: $22.92 per hour Qualifications: * Experience in the school bus industry an asset * Good knowledge of Whitby and surrounding area * Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy * Ability to handle stressful situations in a composed manner * Customer service focus * Expertise in organizational planning and problem solving * Computer proficiency in Microsoft Word, Excel and Outlook Principal Duties and Responsibilities: * Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook and Policy and Procedures manual * Ensure school routes are covered in an efficient and fair manner * Help charter department fill charters as needed * Assist in answering public and driver inquiries and finding solutions to concerns * Ensure all required paperwork/requests is completed in an accurate and timely manner * Create/improve existing Operations systems * Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion * General office duties as required We are proud to be an equal-opportunity employer. If you require a disability-related accommodation to participate in our selection process, please reach out to a member of our Recruitment team to coordinate an alternate evaluation methodology. This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.

What you’ll do

The Dispatcher is responsible for scheduling and coordinating up to 60 drivers while managing vehicle assignments to ensure efficient daily service. They also handle public and driver inquiries, maintain accurate paperwork, and assist in managing charter department needs.

Requirements

Candidates should possess strong organizational and communication skills, with proficiency in Microsoft Office applications. Experience in the school bus industry is considered an asset for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Coordination
• Communication
• Customer service
• Organizational planning
• Problem solving
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Confidentiality
• Diplomacy
• Stress management
• Professionalism
• Planning
• Artificial Intelligence
• Customer Service
• Problem Solving
• Office Procedures
• Operations
• Coordinating

Job areas

• Transportation
• Logistics
• Administrative
• Customer Service & Support
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance