On-Call Transit Assistant

Job summary

The Transit Assistant monitors transit operations, manages scheduling, and coordinates with transit operators to ensure efficient route coverage. They also act as a liaison for customer inquiries and provide support for on-call operational needs.

Job details

On-Call Transit Assistant Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day. The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake. This is a remote position - work from home (must be in Cold Lake). This role involves radio monitoring of the Transit System during specified hours. * Monday to Friday: 5:00 pm – 9:00 pm (20 working hours during weekdays) * Saturday: 8:00 am - 8:00 pm (hours subject to change, compensated for actual hours worked) Principal Duties and Responsibilities: * Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager * Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours * Assis the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner * Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook * Meet monthly with the Transit Drivers to discuss issues * Assist in answering public and driver inquiries and finding solutions to concerns * Inform Training & Development of open routes and monitor progression of new trainees * Liaise with customer * Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed Requirements: * Previous transit or transportation industry experience preferred * Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy * HOS and auditing experience considered and asset * Expertise in organizational planning and problem-solving * Knowledge of WCB and Occupational Health and Safety regulations * Computer proficient in Microsoft Excel, Word an Outlook * Team player

What you’ll do

The Transit Assistant monitors transit operations, manages scheduling, and coordinates with transit operators to ensure efficient route coverage. They also act as a liaison for customer inquiries and provide support for on-call operational needs.

Requirements

Candidates must hold a Class 2Q driver’s license and possess previous transit or transportation industry experience. Proficiency in Microsoft Office and knowledge of safety regulations are also required.

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Radio monitoring
• Transit operations
• Staff scheduling
• Conflict resolution
• Organizational planning
• Problem-solving
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Communication skills
• Diplomacy
• Confidentiality
• WCB regulations
• Occupational Health and Safety
• Auditing
• Teamwork
• Professionalism
• Valid Driver's License
• Planning
• Communication
• Occupational Safety And Health
• Problem Solving
• Operations Management
• Operations
• Scheduling

Job areas

• Transportation
• Logistics
• Administrative
• Management & Leadership
• Customer Service & Support
• Transition Assistant
• Logistics Specialist
• Transport Clerks
• Logisticians