On-Call Transit Assistant
The Transit Assistant monitors transit operations, manages scheduling, and coordinates with transit operators to ensure efficient route coverage. They also act as a liaison for customer inquiries and provide support for on-call operational needs.
- On-site
- AB
- Posted Aug 21, 2026
- 1 position
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Job summary
On-Call Transit Assistant Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day. The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake. This role involves radio monitoring of the Transit System during specified hours. * Monday to Friday: 5:00 pm – 9:00 pm (20 working hours during weekdays) * Saturday: 6:00 am - 6:00 pm (hours subject to change, compensated for actual hours worked) Principal Duties and Responsibilities: * Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager * Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours * Assis the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner * Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook * Meet monthly with the Transit Drivers to discuss issues * Assist in answering public and driver inquiries and finding solutions to concerns * Inform Training & Development of open routes and monitor progression of new trainees * Liaise with customer * Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed Requirements: * Hold a Class 2Q driver’s license for insurance purposes * Previous Transit experience * Transportation industry experience considered a definite asset * Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy * HOS and auditing experience considered and asset * Expertise in organizational planning and problem-solving * Knowledge of WCB and Occupational Health and Safety regulations * Computer proficient in Microsoft Excel, Word an Outlook * Team player
What you’ll do
The Transit Assistant monitors transit operations, manages scheduling, and coordinates with transit operators to ensure efficient route coverage. They also act as a liaison for customer inquiries and provide support for on-call operational needs.
Requirements
Candidates must hold a Class 2Q driver’s license and possess previous transit or transportation industry experience. Proficiency in Microsoft Office and knowledge of safety regulations are also required.
Listed skills
- TeamworkPreferred
- Problem solvingPreferred
- Microsoft ExcelPreferred
- Microsoft WordPreferred
- Microsoft OutlookPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Radio monitoring
- Transit operations
- Staff scheduling
- Conflict resolution
- Organizational planning
- Problem-solving
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Diplomacy
- Confidentiality
- WCB regulations
- Occupational Health and Safety
- Auditing
- Teamwork
- Professionalism
- Valid Driver's License
- Planning
- Communication
- Occupational Safety And Health
- Problem Solving
- Operations Management
- Operations
- Scheduling
Job areas
- Transportation
- Logistics
- Administrative
- Management & Leadership
- Customer Service & Support
- Transition Assistant
- Logistics Specialist
- Transport Clerks
- Logisticians
Additional details
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 32 hours per week