Business Development & Customer Service Representative

Job summary

The representative will identify and develop new business opportunities through proactive outbound prospecting and relationship building with commercial clients. They will also manage the sales pipeline in HubSpot and coordinate product demonstrations to drive company growth.

Job details

Packd Upfit Equipment is a growing manufacturer of innovative commercial van upfitting systems. We’re looking for a motivated, commercially minded sales professional to help us develop new business, strengthen customer relationships, and expand our presence across the commercial vehicle market. This is more than an appointment-setting role. You’ll actively identify and develop new opportunities, build relationships with fleets, dealers, upfitters and other commercial customers, and help us create a disciplined, scalable approach to business development. For someone with initiative and ambition, this is an opportunity to have a meaningful impact on how Packd grows its sales organization. Why Join Packd? Profit-sharing eligibility after probation Excellent medical benefits Opportunity to directly influence Packd’s growth Significant autonomy and opportunity to help shape our sales processes Career growth potential as the company expands Collaborative team culture built around growth, accountability, humility and continuous improvement Convenient Langley/Surrey location in BC’s Fraser Valley What You’ll Do Business Development Research and identify prospective fleet, dealer, upfitter and commercial customers Conduct daily outbound prospecting by phone, email, LinkedIn and other appropriate channels Develop relationships with fleet managers, business owners, operations leaders and purchasing decision-makers Qualify opportunities and coordinate sales meetings and product demonstrations Maintain consistent follow-up and move opportunities through the sales pipeline Introduce Packd products to prospective customers and help connect them with the appropriate purchasing channel Customer Relationships Build and maintain strong relationships with prospective and existing customers Respond to customer inquiries and provide professional, timely follow-up Help identify opportunities to grow business with existing customers Represent Packd professionally in every customer interaction Sales Process & CRM Maintain accurate customer, prospect and opportunity information in HubSpot Help develop effective prospecting approaches, messaging and sales processes Track sales activity and results to understand what is working Work closely with leadership to continuously improve how Packd generates and develops new business What We’re Looking For 2+ years of B2B sales, business development or outbound prospecting experience Proven ability to generate new business through proactive outreach Strong communication and relationship-building skills Comfortable picking up the phone and initiating conversations with new prospects Self-motivated, persistent and able to work independently Organized and disciplined with follow-up and CRM management Curious, commercially minded and interested in understanding customers’ businesses Comfortable working in a growing company where you can help improve how things are done Experience with commercial vehicles, fleets, automotive, transportation, construction, trades or industrial customers is an asset, but not required. What Success Looks Like You’ll be successful in this role by consistently creating quality new opportunities, developing strong customer relationships, maintaining disciplined follow-up, and ultimately helping Packd grow its customer base and sales. Schedule: Full-time 8:00 - 4:30 Work Location: On-site, Langley/Surrey, BC

What you’ll do

The representative will identify and develop new business opportunities through proactive outbound prospecting and relationship building with commercial clients. They will also manage the sales pipeline in HubSpot and coordinate product demonstrations to drive company growth.

Requirements

Candidates must have at least 2 years of experience in B2B sales or business development with a proven ability to generate new business. Strong communication skills, self-motivation, and proficiency in CRM management are essential for this role.

Benefits

• Profit-sharing eligibility
• Medical benefits

Listed skills

• CRM Management · Preferred
• Outbound Prospecting · Preferred
• Account Management · Preferred
• Communication · Preferred
• Lead Qualification · Preferred
• Cold Calling · Preferred
• Relationship Building · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B sales
• Business development
• Outbound prospecting
• Relationship building
• Communication
• CRM management
• HubSpot
• Lead qualification
• Sales pipeline management
• Product demonstration
• Cold calling
• Strategic planning
• Market research
• Account management
• Sales Pipelines
• Influencing Skills
• Accountability
• Sales Prospecting
• Curiosity
• Self-Motivation
• Research
• Business To Business
• Business Development
• Customer Relationship Management
• Management
• Continuous Improvement Process
• Sales
• Leadership
• Scalability
• Innovation
• Operations
• Product Demonstration
• Purchasing
• Relationship Building
• Sales Process
• HubSpot CRM
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Transportation
• Business Customer Service Representative
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists

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