Lead Dispatcher

Job summary

Oversee the Security Operations Centre within a Government of Ontario facility by monitoring security systems and coordinating personnel. Manage emergency responses, incident documentation, and provide customer service to staff and visitors.

Job details

POSITION OVERVIEW: Position: Lead Security Operations Dispatch Centre Operator City: Toronto Status: Full -Time Hours: Mon to Fri 0700-1500 Pay Rate: $24.40/hr Internal Opening Date: August 18th 2026 Internal Closing date: August 25th 2026 External Closing Date: September 14th, 2026 JOB DESCRIPTION: In this key role, you will oversee the Security Operations Centre (SOC) within a Government of Ontario facility. You will monitor security systems, coordinate security personnel, and support emergency response activities. Monitor and operate access control, CCTV, fire and life safety systems Dispatch and coordinate security personnel and calls for service Operate two-way radios and manage communications Coordinate emergency response and incident management Monitor alarms, incidents, and suspicious activities Maintain logs, records, and incident documentation Review CCTV and access control reports as required Respond to incoming calls, emails, and security inquiries Issue visitor, contractor, and access badges Provide excellent customer service to staff, visitors, and contractors Support and direct security personnel during routine and emergency situations This site is a Government of Ontario Building. QUALIFICATIONS: Valid Ontario Security Guard License Valid First Aid, CPR, and AED Certification Post-secondary education in Security, Law, Criminal Justice, or related field preferred Minimum 3 years of security experience in a commercial, institutional, or government environment Previous supervisory or leadership experience Experience in a Security Operations Centre or Control Centre Working knowledge of access control, CCTV, and life safety systems Excellent communication and customer service skills Ability to make sound decisions in emergency situations Legally authorized to work in Canada WHY CHOOSE PALADIN? Opportunities for training and professional development Competitive salary and benefits package Free uniforms Security license reimbursement Additional employee perks and recognition programs Work today, get paid today—daily pay available Career advancement opportunities ADDITIONAL INFORMATION / BENEFITS: Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

What you’ll do

Oversee the Security Operations Centre within a Government of Ontario facility by monitoring security systems and coordinating personnel. Manage emergency responses, incident documentation, and provide customer service to staff and visitors.

Requirements

Requires a valid Ontario Security Guard License and First Aid/CPR/AED certification with at least 3 years of security experience. Post-secondary education in security or criminal justice and previous leadership experience are preferred.

Benefits

• Training and professional development • Competitive salary and benefits package • Free uniforms • Security license reimbursement • Employee perks and recognition programs • Daily pay available • Career advancement opportunities

Listed skills

• Customer service · Preferred
• Incident Management · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Documentation · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Operations Centre (SOC)
• Access Control
• CCTV Monitoring
• Emergency Response
• Incident Management
• Radio Communications
• Customer Service
• Leadership
• Supervision
• Life Safety Systems
• Documentation
• Decision Making

Job areas

• Security & Safety
• Government & Public Sector
• Management & Leadership
• Customer Service & Support