Security Manager - Shopping Mall

Job summary

Lead daily security operations at a busy shopping centre, ensuring staff follow company standards and that incidents, complaints, and service concerns receive appropriate investigation and follow-up. Develop and coach the security team, maintain safety and contractual compliance, and build client relationships through communication, reporting, inspections, and proactive recommendations.

Job details

Do you like to Manage teams work in a high-profile and fast-paced environment? There is a great opportunity for a Security Manager to join a high-profile team at one of the biggest and busiest shopping centres in Burnaby! This position requires excellent communication skills, strong conflict resolution skills, and impeccable leadership management skills, along with the ability to multi-task and remain organized in a busy environment! Pay Rate: $77,000 - $80,000 / year Shift Times: 0700-1500 Responsibilities Lead the day-to-day security operations, ensuring all employees comply with company policies, procedures, standards, and operational requirements Oversee incident management by reviewing investigations, complaints, and service concerns, ensuring appropriate follow-up and corrective action Coach, mentor, and develop supervisors and team members, fostering a culture of accountability, professionalism, teamwork, and exceptional customer service Ensure compliance with Occupational Health and Safety requirements, contractual obligations, and service level agreements while maintaining a safe and secure environment Build and maintain strong client relationships through daily communication, operational reporting, site inspections, and the delivery of proactive recommendations and solutions Requirements: Minimum of five (5) years of security experience, including at least two (2) years in a successful supervisory or leadership role Valid First Aid/CPR certification is an asset Experience in a retail, shopping centre, or commercial property environment is considered an asset Demonstrated experience managing staffing, scheduling, performance management, and employee development Strong knowledge of security operations, incident investigation, emergency response procedures, and customer service best practices Working knowledge of Occupational Health and Safety legislation and workplace safety requirements Excellent leadership, communication, conflict resolution, and problem-solving skills Experience building and maintaining professional relationships with clients, stakeholders, and internal teams Strong administrative and organizational skills, with experience preparing reports, maintaining records, and tracking operational performance Proficient with Microsoft Office applications, including Word, Excel, Outlook, and Teams Ability to work flexible hours, including evenings, weekends, holidays, and responding to operational emergencies when required Proficient with CCTV applications such as Genetec and Avigilon Additional Information / Benefits Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. https://www.joblinkapply.com/Joblink/5648/Job/Index/874100/security-manager-shopping-mall?ShowBackButton=True&BackUrl=%252fJoblink%252f5648%252fSearch%252fResults%253fsavedSearchId%253d8f8d570c-8c78-4dde-bfd3-bd95fcb1f1b6

What you’ll do

Lead daily security operations at a busy shopping centre, ensuring staff follow company standards and that incidents, complaints, and service concerns receive appropriate investigation and follow-up. Develop and coach the security team, maintain safety and contractual compliance, and build client relationships through communication, reporting, inspections, and proactive recommendations.

Requirements

Requires at least five years of security experience, including two years in a supervisory or leadership role, along with demonstrated experience managing staffing, scheduling, performance, and employee development. Candidates should have strong security operations, investigation, emergency response, safety, communication, organizational, and client relationship skills; First Aid/CPR and retail or commercial property experience are assets.

Listed skills

• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Customer service · Preferred
• Client Relationship Management · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Operations
• Team Leadership
• Staffing and Scheduling
• Performance Management
• Employee Development
• Incident Investigation
• Emergency Response
• Conflict Resolution
• Customer Service
• Occupational Health and Safety
• Client Relationship Management
• Operational Reporting
• Microsoft Office
• CCTV Systems
• Genetec
• Avigilon

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support
• Retail

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