Employee Experience Coordinator

Job summary

The Employee Experience Coordinator manages staff housing, payroll support, and employee onboarding to foster a positive workplace culture. They also organize employee events, manage internal communications, and assist with rewards and recognition programs.

Job details

Make an Impact Where It Matters! At Panorama Mountain Resort, our people are the heart of everything we do. As our Employee Experience Coordinator, you’ll play a key role in fostering a workplace culture that is welcoming, supportive, and fun! From managing staff housing to payroll support, rewards and recognition, and event planning—you’ll be the friendly face and driving force behind an awesome employee experience. If you love creating a positive environment, thrive in a fast-paced setting, and enjoy helping people feel at home, this role is for you! What You’ll Be Doing: Employee Housing: Conduct housing orientations and manage financial details for new employees. Assign rooms, distribute keys, and ensure a great roommate match. Submit and track maintenance issues promptly. Work closely with Safety services for a safe and enjoyable living space. Track housing budgets and financials. Conduct weekly inspections ensuring common areas and living quarters are in a presentable state. Order cleaning and other housing supplies as necessary. Organize deep cleans in the spring and fall of each year, ready for new incoming employees. Biannual inventory checks of supplied kitchenware. Perform exit checks of housing units and process damage deposit returns in a timely manner. Employee Experience & Culture: Be the first point of contact for staff inquiries—housing, events, perks, and more! Create employee distribution lists at the start of each core operating season ensuring employees are kept up to date on everything employee related. Issue employee passes as required, ensuring waiver compliance is adhered to. Organize and host fun employee events that bring our team together. Support the Employee Experience team with recruitment, rewards, and recognition programs. Manage our internal job boards and social media pages to keep staff in the loop. Update Dayforce Hub, our internal information portal, to keep employees informed and engaged. Organize employee ski trips to other resorts throughout the season. Distribute reciprocal ski pass letters and administer the Pano Points recognition program. Payroll & Benefits Support: Assist with payroll system entries (new employees, updates, terminations, banking info, etc.). Help new employees with Onboarding. Keep employee files organized and up to date. Reconcile budgets and accounts for the Employee Experience department. Experience/Requirements: This is a year-round role. Post-secondary schooling preferred. A people-first mindset—you genuinely enjoy helping others! Excellent attention to detail and organizational skills. Ability to juggle multiple tasks in a fast-paced environment. Customer service or conflict resolution experience is a plus. Employee housing or property management experience is an asset. Proficiency in Microsoft Excel, Word, Sharepoint & Outlook . During our core winter operating season this position will work a Tues-Sat schedule. A great sense of humor—because we like to have fun while we work! Why Join the Panorama Family? Free Panorama Season Pass for you—plus discounts for your friends & family! Reciprocal skiing & riding at partner resorts. Discounts on food, retail, and lodging at Panorama. Fun team events & activities throughout the year. Opportunities for growth—we love to promote from within! A stunning mountain environment to call your office.

What you’ll do

The Employee Experience Coordinator manages staff housing, payroll support, and employee onboarding to foster a positive workplace culture. They also organize employee events, manage internal communications, and assist with rewards and recognition programs.

Requirements

The ideal candidate has a people-first mindset with strong organizational skills and the ability to thrive in a fast-paced environment. Proficiency in Microsoft Office tools and previous experience in property management or customer service is preferred.

Benefits

• Free Panorama season pass • Discounts for friends and family • Reciprocal skiing and riding • Food discounts • Retail discounts • Lodging discounts • Team events and activities • Opportunities for growth

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee housing management
• Payroll support
• Event planning
• Conflict resolution
• Customer service
• Budget management
• Microsoft Excel
• Microsoft Word
• Sharepoint
• Outlook
• Onboarding
• Inventory management
• Communication
• Organizational skills
• Attention to detail
• Ceridian Dayforce
• Payroll Systems
• Organizational Skills
• Customer Service
• Conflict Resolution
• Property Management
• Inventory Control
• Microsoft Outlook
• Microsoft SharePoint
• Detail Oriented

Job areas

• Human Resources
• Hospitality
• Administrative
• Customer Service & Support
• Employee Experience Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers