Great Hall Supervisor (Winter)

Job summary

The Great Hall Supervisor oversees daily food and beverage operations, catering events, and team leadership to ensure exceptional guest experiences. Responsibilities include managing revenue, cost controls, staff training, and maintaining high standards of cleanliness and service quality.

Job details

You will assist in all the F&B operations for the Great Hall and Catering events. You will be responsible for putting the Wow in every guest experience daily. This is a leadership position where you are accountable for developing and leading a team that creates exceptional guest experiences. You will assist in the supervision of catering events and Great Hall operations as required. You are accountable for high product and service quality and consistency, revenue levels, cost controls and standard operating procedures. This is a diverse position that changes as the seasons change in the resort. The schedule for this position also fluctuates to meet the demands of our guests, resort events and management team. Essential Functions: Responsible for FOH operations in the Great Hall and Catering Events Nurture positive and professional communications between all employees Maintain an open and honest two-way communication to any and all departments Train all Greathall and Catering employees in POS system use, daily cash outs and all other FOH duties as required. Participate in required operational meetings as requested by the manager Help the outlet manager in developing promotional programs that include food and beverage, guest services, interdepartmental and employee incentives Completing daily reports Completing in full, opening and closing procedures and responsibilities Leading and assisting in ensuring all areas of the Great Hall and catering are permanently kept, clean, tidy, and presentable according to the requirements of Strata, Management and Senior Management. Reporting maintenance requirements and following up in completion Assist in disciplinary action, termination procedures, scheduling, and training Experience/Requirements: Excellent customer service skills. Strong verbal, written, analytical, and interpersonal skills. Thoroughly familiar with Microsoft Word and Excel. Knowledge of Profitek POS system. Ability to prioritize, organize, and manage multiple projects and tasks simultaneously. Excellent people skills including the ability to resolve customer satisfaction problems. Several years experience in Food and Beverage and 1 or more years supervisory experience Strong attention to detail. Secondary Education Diploma or Equivalent Should have hands-on experience as bartender, server, and cashier, Serving It Right certificate, out-going and guest oriented Must be able to lift up to 50 lbs and work on feet for 9-10 hour shifts

What you’ll do

The Great Hall Supervisor oversees daily food and beverage operations, catering events, and team leadership to ensure exceptional guest experiences. Responsibilities include managing revenue, cost controls, staff training, and maintaining high standards of cleanliness and service quality.

Requirements

Candidates must have several years of food and beverage experience, including at least one year in a supervisory role. A secondary education diploma, proficiency in POS systems, and the ability to perform physical tasks like lifting 50 lbs are required.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Team Leadership · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Bartending · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food and beverage operations
• Catering management
• Team leadership
• Customer service
• POS system management
• Cash handling
• Staff training
• Inventory management
• Reporting
• Conflict resolution
• Microsoft Word
• Microsoft Excel
• Bartending
• Serving
• Operational planning
• Event Catering
• Management Reporting
• Supervision
• Lifting Ability
• Management
• Customer Service
• Communication
• Standard Operating Procedure
• Leadership
• Interpersonal Communications
• Operations
• Scheduling
• Prioritization
• Detail Oriented
• Honesty

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Administrative
• On-Call Supervisor
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers