Night Audit / Front Desk

Job summary

The Night Auditor manages front desk operations, guest check-ins, and switchboard duties during overnight shifts. They are also responsible for balancing daily financial transactions, verifying room charges, and producing audit reports for the accounting department.

Job details

Description: You are the initial welcome party for our lodging guests! All our Night Audit - Front Desk employees provide one of the first impressions of Panorama Resort for our guests. In this role you will become knowledgeable about our resort events & activities as well as the surrounding area. A friendly, efficient, and outgoing personality is the perfect fit for this role. The Night Audit primary shifts are evening from 10:00pm to 8:00am. Essential Functions: Promote resort principles and guest service philosophies. Sell accommodations, services, and resort amenities. Assist with various accounting functions required to close out the current day’s records. Ensure all transactions are posted correctly and balance at the end of the day. Produce audit reports for the Accounting. Verify room charges Receive nightly close outs. Oversee journal entries. Follow all emergency procedures. Register guests efficiently and pleasantly. Maintain accurate guest bills and be able to explain charges. Create reservations when Reservations Department is closed. Assist with guest questions and problems. Answer hotel switchboard in a professional and friendly manner Maintain key security and coordination of dispersed keys. Experience/Requirements: Experience/Requirements: Industry knowledge preferred. Computer skills, SMS preferred. Able to maintain composure when dealing with Guest or Staff concerns. Ability to communicate effectively & prioritize. Must be able to stand for long periods of time. Must be able to work overnight shifts.

What you’ll do

The Night Auditor manages front desk operations, guest check-ins, and switchboard duties during overnight shifts. They are also responsible for balancing daily financial transactions, verifying room charges, and producing audit reports for the accounting department.

Requirements

Candidates should have strong computer skills and the ability to maintain composure while handling guest or staff concerns. The role requires the physical ability to stand for long periods and the flexibility to work overnight shifts.

Listed skills

• Time management · Preferred
• Front Desk Operations · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Night Audit
• Front Desk Operations
• Guest Service
• Accounting Functions
• Cash Handling
• Reservation Management
• Switchboard Operation
• Key Security
• Emergency Procedures
• Computer Literacy
• Communication
• Problem Solving
• Time Management
• Conflict Resolution
• Composure
• Accounting
• Auditing
• Auditor's Report
• Customer Service
• Wholesaling
• Coordinating
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Night Auditor/Front Desk Clerk
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks