Zone Manager

Job summary

The Zone Manager is responsible for overseeing daily retail operations, including merchandising, store maintenance, and cash management. They also lead, train, and coach sales associates to ensure high standards of customer service and store performance.

Job details

POSITION REQUIREMENTS: • Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices • Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices • Demonstrated ability to provide supervisory guidance to a team and instill trust • Supervisory work; significant interpersonal relationship skills • Must be able to perform a 45- hour minimal weekly work schedule DUTIES AND RESPONSIBILITIES: • Put the customer first at all times (internal and external) • Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service • Foster and role model an excellent employee experience where quality & engagement are promoted through the store • Create and maintain good working relationships with fellow associates • Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required • Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines • Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner • Where required, completion of store schedules and store payroll processes • Follow company policies and procedures and maintain a safe working environment • Key Holder (open and close store), where required EDUCATION, EXPERIENCE, CERTIFICATIONS: • High school diploma or equivalency required • Minimum one year of retail or customer service experience preferred • Ability to work various shifts in a 7/365 team orientated environment • Excellent customer service skills and an ability to communicate effectively using the English language • Self-starter able to prioritize and handle various tasks simultaneously • Ability to adapt to changing priorities and unexpected situations • Proficiency required in reading, writing, and mathematics • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements • Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays • Comply in all respects with the provisions of the Standards of Business Conduct Policy This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind. Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

What you’ll do

The Zone Manager is responsible for overseeing daily retail operations, including merchandising, store maintenance, and cash management. They also lead, train, and coach sales associates to ensure high standards of customer service and store performance.

Requirements

Candidates must have a high school diploma and at least one year of retail or customer service experience. The role requires the ability to work a flexible schedule, including nights, weekends, and holidays, and the physical capacity to lift up to 40 lbs.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Team leadership
• Customer service
• Staff training
• Performance management
• Merchandising
• Inventory management
• Cash handling
• Scheduling
• Conflict resolution
• Communication
• Time management
• Problem solving
• Safety compliance
• Visual merchandising
• Self-Starter
• Payroll Processing
• Merchandise Returns
• Lifting Ability
• Payroll Policies and Processes
• Auditing
• Management
• Housekeeping
• Customer Service
• Performance Management
• English Language
• Sales
• Selling Techniques
• Mathematics
• Relationship Building
• Coaching
• Visual Merchandising
• Team Oriented
• Prioritization

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Zone Manager
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers