Parimal Bhatia

Technology and business leader with 17 years of experience driving telecom Networks, Operations Support Systems, Business Support Systems, 5G Core, cloud, quality engineering, and AI-led transformation for Tier-1 communications providers. Currently leading a 90+ member global engineering portfolio across 20 business areas and 80+ applications/systems, while advancing AI-first engineering, agentic software delivery lifecycle adoption, automation, service assurance intelligence, and network operations modernization. Proven record owning multi-million-dollar portfolios, scaling global teams, converting strategy into executable roadmaps, and partnering with stakeholders to strengthen delivery, quality, and time-to-market.

• Account Management
• Agile
• Audit
• Budgeting
• Business analysis
• Business development
• Change Management
• Client Relationship Management
• Coaching
• Communication
• Conflict Resolution
• Consultative Selling
• Contract Negotiation
• contracts
• crisis management
• Critical Thinking
• CRM Management
• Cross-Functional Collaboration
• Customer service
• Decision Making
• Execution
• Executive Reporting
• Facilitation
• Forecasting
• KPI Management
• Leadership
• Mentorship
• Microsoft Excel
• Negotiation
• Onboarding
• Operational Efficiency
• Operational Excellence
• Operations Management
• Organizational Transformation
• People leadership
• Performance Monitoring
• Pipeline Development
• Planning
• Policy development
• Prioritization
• Problem solving
• Process Improvement
• Procurement
• Product management
• Project management
• prompt engineering
• Quality assurance
• Recruitment
• Relationship Building
• Retention

1. Director, Site Partner, Solution Integration & Implementation, Networks & OSS

   Amdocs Inc.

   Jan 2020 to Present

   Ottawa, Canada

   • Built and led a 90+ member global Networks and OSS engineering organization across 20 delivery domains, strengthening leadership depth, succession coverage, AI upskilling, talent visibility, engagement, and global delivery continuity. • Drove AT&T Network and OSS transformation across SDN, NFV, ONAP/ECOMP, cloud migrations, DriveNets, whitebox networks, optical, broadband, ServiceNow inventory, mobility backhaul, and wireline modernization, spanning planning, inventory, provisioning, activation, assurance, certification, release readiness, and customer governance. • Led AT&T 5G Core Amdocs Openet Policy delivery for PCF and BSF, overseeing architecture, integration, certification, automation, deployment, 3GPP multi-vendor interoperability, FirstNet, MEC, IoT, voice services, resiliency, scalability, disaster recovery, and Azure DevOps-based ISSU/ISSR enablement. • Served as executive lead for the $42M AT&T Openet Policy renewal/expansion, shaping proposal strategy, solution framing, commercial negotiations, customer trust, and Squad Model adoption to strengthen Amdocs’ long-term account growth. • Spearheaded Amdocs’ first GitOps-based Labs-as-a-Service platform for AT&T, enabling on-demand provisioning, scaling, configuration, teardown, and certification-as-code across functional, performance, resiliency, and end-to-end validation. • Scaled customer-facing capability through targeted hiring, onboarding, mentoring, telecom upskilling, automation engineering, and AI-enabled delivery practices, improving reliability, delivery consistency, and escalation control. • Institutionalized delivery governance across release readiness, executive reporting, quality engineering, defect management, certification, dashboards, and outcome tracking, improving predictability, issue resolution, stakeholder transparency, and customer confidence. • Scaled automation-first delivery by converting manual validation into repeatable engineering processes and expanding the Artemis Automation Framework for automated testing, certification, validation, and operational enablement. • Drove AI-first engineering and agentic delivery adoption through 22 AI agents spanning solution architecture, development, defect analysis, test generation, workflow automation, configuration validation, productivity analytics, operational intelligence, and governance. • Positioned Networks and OSS as a growth engine by leading AT&T pursuits, renewals, managed services proposals, production support solutions, and modernization roadmaps across Next-Gen Networks OSS and agentic operations. • Partnered with sales, product, technology, architecture, delivery, and commercial leaders to translate telecom expertise into credible proposals covering roadmaps, operating models, staffing, AI/automation adoption, governance, modernization strategies, and measurable outcomes.

2. Software Engineering Manager

   Amdocs Inc.

   Jan 2017 to Jan 2020

   Alpharetta, USA

   • Managed AT&T enterprise and network transformation software engineering delivery across Alpharetta and Ottawa, progressing from Enterprise HALO delivery leadership to SDN/NFV-based ECOMP account ownership with direct customer, engineering, and delivery accountability. • Led the AT&T Enterprise HALO account supporting a $2M+ annual portfolio across automated order capture, orchestration, fulfillment, activation, billing, and service delivery for major enterprise products. • Owned AT&T ECOMP software engineering account leadership for a $5M+ annual engagement enabling software-centric network delivery through Software-Defined Networking, Network Functions Virtualization, and Virtual Network Functions. • Directed end-to-end program governance across scope, estimates, funding, staffing, schedules, release planning, operational service-level agreements, risks, and delivery execution in partnership with AT&T stakeholders and Amdocs leadership. • Championed Agile-to-SAFe, CI/CD, DevOps, shift-left engineering, Behavior Driven Development, and automation transformation, improving cadence from three-month releases to two-week iterations while strengthening customer centricity, collaboration, cost efficiency, and delivery risk control. • Modernized delivery control through automated DevOps dashboards, end-to-end feature traceability, and executive reporting, while partnering with Amdocs senior leadership and the Network Practice Center of Excellence to shape new network opportunities across Verizon, Comcast, Bell, Vodafone, and Globe accounts.

3. Software Engineering Team Lead

   Amdocs Inc.

   Jan 2014 to Jan 2017

   Alpharetta, USA; Pune, India

   • Led software engineering delivery for AT&T Enterprise and OSS transformation programs across India and the United States, progressing from offshore team leadership to onsite account ownership with direct customer technical engagement and delivery accountability. • Built and managed 25-member engineering teams, establishing the offshore AT&T Enterprise delivery model through vendor transition, business continuity planning, centralized knowledge repositories, onboarding, cross-training, goal setting, mentoring, and performance development. • Owned release engineering strategy for major enterprise products, defining scope, minimum viable product use cases, schedules, resource plans, infrastructure and data readiness, automation approach, tool integration, risk controls, reporting, and release analytics. • Partnered with AT&T and Amdocs leaders to refine business scope, estimates, priorities, and release plans for Managed Internet Service, Business Voice over Internet Protocol, Virtual Private Network, Network-Based IP VPN Remote Access, Software-Defined Wide Area Network, and Network on Demand. • Directed hands-on execution across offshore, nearshore, onsite, infrastructure, system engineering, and client teams, driving build propagation, use case and defect certification, assignment governance, product demos, issue resolution, and release readiness. • Advanced automation, technical enablement, and metric-driven governance using Amdocs Ginger and engineering dashboards, expanding positive, negative, and edge-case coverage while improving repeatable execution through Defect Removal Efficiency, Automation Coverage, First Hit Ratio, Mean Time to Repair, Defect Density, root cause analysis, and lessons learned.

4. Senior Subject Matter Expert

   Amdocs Inc.

   Jan 2010 to Jan 2014

   Pune, India

   • Served as Senior Subject Matter Expert for AT&T’s OSS Internet Protocol Aggregation network transformation program, supporting Business Support Systems and Operations Support Systems transformation across enterprise ordering, fulfillment, billing, and migration of core, access, and edge networks from copper to high-speed fiber. • Engaged directly with AT&T stakeholders through design reviews, scrum ceremonies, project meetings, and onsite Atlanta workshops to clarify requirements, shape solution and release strategy, align execution, and support delivery priorities. • Set up and enabled a nearshore engineering center in Guadalajara by training 12 engineers, strengthening delivery capacity, business continuity, and distributed execution for the AT&T IPAG program. • Recognized by Amdocs and AT&T leadership as a top engineering professional, consistently resolving high-impact delivery issues, helping achieve release targets, progressing to Acting Lead responsibilities in 2013. • Designed, reviewed, documented, automated, integrated, and certified end-to-end use cases for routers, switches, radio access points, circuits, and radio access network provisioning, with traceability in HP Quality Center and Rally and shift-left validation through Quick Test Professional automation, simulators, Dependency Management Agreement readiness, and real lab testing across Juniper, Cisco, Ciena, Adtran, and ALU devices.

5. Subject Matter Expert

   Amdocs Inc.

   Jan 2009 to Jan 2010

   Pune, India

   • Served as Subject Matter Expert for Telstra’s OSS transformation program, supporting orchestration, fulfillment, activation, and inventory alignment across Wireline, Wireless, Pay TV, and Broadband products. • Engaged directly with client stakeholders through design reviews, project meetings, and onsite Melbourne workshops to clarify requirements, shape solution and release strategy, and align delivery execution. • Designed, reviewed, documented, integrated, and certified solution use cases using Amdocs Service Management Suite and Amdocs Cramer, maintaining requirement traceability in HP Quality Center. • Led hands-on non-functional validation, production issue resolution, defect analysis, root cause analysis, shift-left improvements, retrospectives, and reusable documentation using SOAP-UI, HP LoadRunner, and collaboration with development and system engineering teams.

1. BITS Pilani

   M.Tech., Software Systems

   India

2. PICT

   B.E., Computer Science

   India

• Project Management Professional (PMP)

• PMI Agile Certified Practitioner (PMI-ACP)

• PMI Risk Management Professional (PMI-RMP)

• PMI Scheduling Professional (PMI-SP)

• AWS Solutions Architect Associate

• AWS Cloud Practitioner

• SAFe Practitioner

• Certified Software Test Engineer (CSTE)

• Certified Manager of Software Testing (CMST)

• International Software Testing Qualifications Board Foundation Level (ISTQB Foundation)

• Microsoft AI Transformation Leader

• NVIDIA Generative AI with Large Language Models (LLMs)

• NVIDIA AI Infrastructure & Operations