Client Services Coordinator

Job summary

Serve as the primary contact and advocate for clients and families affected by Parkinson disease, providing non-therapeutic support, information, needs assessment, service navigation, and referrals. Coordinate and facilitate programs and groups, travel to regional communities, deliver presentations, maintain client records and statistics, and support virtual events.

Job details

Location: Edmonton, AB (In-person) Hours: Full-Time, 35 hours/week (Monday – Friday, 8:30 AM – 4:30 PM; some evenings/weekends required) Target Start Date: October/November 2026 About the Opportunity Are you looking for a role where your empathy creates a real, tangible impact? Whether you are launching your career in healthcare/social services or capping off a rewarding career journey by giving back to the community, Parkinson Association of Alberta offers a profound opportunity to help others. As a Client Services Coordinator (CSC), you will serve as a trusted advocate and vital resource, empowering individuals and families navigating Parkinson disease and Atypical Parkinsonism across Alberta and the Northwest Territories. Reporting to our Client Services Supervisor and working primarily out of our Edmonton office, you will provide critical and timely access to information, psychosocial support, programs, and community connections to guide clients throughout their unique Parkinson’s journeys. Who You Are This role offers an exciting and meaningful opportunity for two distinct career stages: The Aspiring Professional: A recent graduate in health, human, or social services eager to gain hands-on, meaningful experience in case coordination, group facilitation, and client advocacy. The Seasoned Advocate: An experienced professional looking to transition their years of wisdom, strong boundaries, and deep care into a fulfilling, community-focused role to wrap up their career. Key Responsibilities Day-to-Day Client Services Serve as primary point of contact for current, new, and potential clients. Provide non-therapeutic individual/family support, guidance, information, and navigation to clients Conduct intakes, assess needs, incorporate interventions, and coordinate services and referrals Coordinate and facilitate regional and provincial programs and groups. Travel to regional communities for programs, presentations, and events. Deliver public presentations to various audiences and contribute to educational materials and organizational resources. General Administrative Duties Maintain accurate, up-to-date client records, reports, and statistics. Provide technical assistance with online programs and virtual events as required. Qualifications Post-secondary degree or diploma in a Health, Human, or Social Services (ie: Social Work, Health & Social Sciences, Gerontology/Health & Aging) – an equivalent combination of education and experience will be considered. Experience working with seniors and/or persons with disabilities is highly valued. Deep empathy paired with the professional ability to set and maintain healthy boundaries. Self-motivated critical thinker with sharp attention to detail and excellent time management skills. High technical acuity, with the ability to quickly learn new tools (incl Office 365/case management system). Valid Class 5 driver’s license and a reliable vehicle for community travel Possess or be willing to obtain a Vulnerable Sector Check. What We Offer $50,000/year starting salary (negotiable based on qualifications and depth of experience). Flex time Comprehensive benefits plan including health and dental, and Group RRSP plan. Generous paid time off (vacation and bonus days) plus dedicated sick days. How to Apply Interested candidates are invited to submit a cover letter (including salary expectations) and a resume to paajobs@parkinsonassociation.ca While we appreciate all candidates taking the time to apply, please note that only those selected for an interview will be contacted

What you’ll do

Serve as the primary contact and advocate for clients and families affected by Parkinson disease, providing non-therapeutic support, information, needs assessment, service navigation, and referrals. Coordinate and facilitate programs and groups, travel to regional communities, deliver presentations, maintain client records and statistics, and support virtual events.

Requirements

A post-secondary degree or diploma in health, human, or social services is required, although equivalent education and experience may be considered; experience supporting seniors or people with disabilities is valued. Candidates should demonstrate empathy, professional boundaries, strong organization and critical-thinking skills, technical aptitude, a valid Class 5 driver’s license and reliable vehicle, and willingness to obtain a Vulnerable Sector Check.

Benefits

• Flexible Work Hours
• Health Benefits
• Dental Benefits
• Group RRSP
• Paid Vacation
• Bonus Days
• Paid Sick Days

Listed skills

• Time management · Preferred
• Group Facilitation · Preferred
• service navigation · Preferred
• record keeping · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• client advocacy · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Advocacy
• Client Support
• Needs Assessment
• Case Coordination
• Service Navigation
• Referral Coordination
• Group Facilitation
• Program Coordination
• Public Presentations
• Record Keeping
• Time Management
• Critical Thinking
• Communication
• Empathy
• Boundary Setting
• Technical Proficiency

Job areas

• Social Services
• Healthcare
• Customer Service & Support
• Administrative