IT Lead Specialist - Enterprise Infrastructure Intelligence / ThousandEyes

Job summary

Govern ThousandEyes monitoring across users, locations, networks, cloud services, and SaaS paths by deploying agents, designing synthetic tests, and establishing monitoring standards. Analyze and report service-path performance, correlate findings with infrastructure events, support incident investigations, and optimize coverage and data quality, including for acquired environments.

Job details

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience. Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: Serve as the ThousandEyes specialist responsible for governing end-to-end visibility across user, branch, data center, WAN, internet, cloud, and SaaS service paths. Responsibilities: Deploy and manage enterprise, endpoint, cloud, and other applicable agents. Design tests for SaaS applications, internet paths, DNS, routing, HTTP, network connectivity, and digital experience. Map critical business-service paths and external dependencies. Establish test frequency, retention, alerting, coverage, and naming standards. Identify ISP, internet, cloud-provider, SaaS, DNS, BGP, WAN, and last-mile risks. Correlate ThousandEyes findings with SolarWinds infrastructure events. Distinguish internal failures from external-provider and internet-service degradation. Build executive and operational views of digital-service availability and user experience. Integrate ThousandEyes with ServiceNow, collaboration platforms, SolarWinds, and the EII analytical plane. Support incident investigations with evidence of when, where, and how a service path degraded. Baseline critical applications, business locations, cloud services, and acquired-company environments. Optimize agent placement, test coverage, licensing, and data quality. Principal outputs: Digital-experience dashboards Internet and SaaS dependency views End-to-end service-path analysis Location and user-experience baselines External-provider performance evidence Coverage and data-quality scorecards M&A connectivity and digital-experience assessments Requirements: Demonstrated experience administering Cisco ThousandEyes or a comparable digital experience monitoring platform. Strong knowledge of TCP/IP, DNS, BGP, routing, WAN, SD-WAN, HTTP, SaaS, cloud, and internet service delivery. Experience deploying and managing enterprise, endpoint, and cloud agents and designing synthetic tests. Ability to analyze end-to-end service paths, distinguish internal from external degradation, and support incident investigations. Ability to communicate technical findings through operational and executive-level reporting. Preferred Skills: Cisco ThousandEyes Enterprise Agents, Endpoint Agents, Cloud Agents, Internet Insights, and alerting. Cisco networking, SD-WAN, network path analysis, synthetic monitoring, and digital experience monitoring. ServiceNow, CMDB, SolarWinds, APIs, collaboration-platform integrations, and automation. Azure, AWS, SaaS dependency mapping, AIOps concepts, and M&A environment baselining. Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with! We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions. We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. #LI-AD1

What you’ll do

Govern ThousandEyes monitoring across users, locations, networks, cloud services, and SaaS paths by deploying agents, designing synthetic tests, and establishing monitoring standards. Analyze and report service-path performance, correlate findings with infrastructure events, support incident investigations, and optimize coverage and data quality, including for acquired environments.

Requirements

Candidates need experience administering ThousandEyes or a comparable digital experience monitoring platform, along with strong knowledge of networking, internet delivery, cloud, and SaaS technologies. They must be able to deploy agents, design synthetic tests, analyze end-to-end service paths, distinguish internal from external issues, and communicate findings to operational and executive audiences.

Benefits

• Competitive Benefits

Listed skills

• DNS · Preferred
• TCP/IP · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cisco ThousandEyes
• Digital Experience Monitoring
• TCP/IP
• DNS
• BGP
• Routing
• WAN
• SD-WAN
• HTTP
• Synthetic Testing
• Cloud Networking
• SaaS Dependency Mapping
• Network Path Analysis
• SolarWinds
• ServiceNow
• Incident Investigation
• Software-Defined Networking Wide Area Network (SD-WAN)
• Cloud Services
• AIOps (Artificial Intelligence For IT Operations)
• Cisco Networking
• Application Programming Interface (API)
• Amazon Web Services
• Automation
• Microsoft Azure
• Baselining
• Border Gateway Protocol
• Dashboard
• Software As A Service (SaaS)
• Configuration Management Databases
• Code Coverage
• Collaborative Software
• Communication
• Data Quality
• Internet Services
• Network Troubleshooting
• Operations
• Wide Area Networks
• Scheduling
• Network Routing
• Investigation
• Path Analysis
• External Dependencies

Job areas

• Technology
• Energy
• Data & Analytics
• Enterprise Infrastructure Manager
• IT Specialist / Engineer
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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