Salesforce Platform Owner

Job summary

The Salesforce Platform Owner will define the product roadmap, prioritize the sprint backlog, and translate business needs into actionable user stories. They will also facilitate Agile ceremonies, oversee user acceptance testing, and ensure platform governance and adoption across the enterprise.

Job details

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com. Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience. Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: The Salesforce Product Owner bridges business strategy and technical execution across the enterprise ecosystem. In this role, you will own the platform roadmap, prioritize the sprint backlog, and translate high-level organizational goals into actionable, well-scoped user stories. Functioning at the intersection of business operations, enterprise architecture, and technical delivery teams, you will champion platform efficiency, drive end-user adoption, and ensure continuous value delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience Cloud). Responsibilities: Roadmap & Strategic Vision: Define, maintain, and execute the short- and long-term Salesforce product vision, ensuring all enhancements align directly with key business goals, operational metrics, and organizational KPIs. Backlog Management & Grooming: Maintain, refine, and prioritize the product backlog. Drive backlog grooming sessions to balance strategic business impact, technical debt mitigation, and technical feasibility with delivery teams. Requirements & Story Translation: Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear, detailed user stories equipped with robust acceptance criteria and test cases. Agile Leadership & Collaboration: Lead or co-facilitate core Agile/Scrum ceremonies (Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives) in close partnership with Scrum Masters, Salesforce Administrators, and Developers. User Acceptance & Adoption Strategy: Oversee and coordinate User Acceptance Testing (UAT) with business champions. Design release management communication, drive change management initiatives, and track platform adoption metrics to continuously optimize user workflows. Platform Governance & Alignment: Collaborate with Admin Architects, Developers, and enterprise IT leads to review technical designs, ensure declarative-first alignment, and maintain strict data and security governance standards. Technical Skills: Salesforce Ecosystem Mastery: In-depth functional knowledge of core products (Sales Cloud, Service Cloud, Experience Cloud, or Agent force tools) and declarative platform capabilities. Agile Product Ownership: Mastery of Agile/Scrum frameworks, user story drafting, feature mapping, acceptance criteria framing, and release planning using tools like Jira or Azure DevOps. Stakeholder Management: Exceptional communication, negotiation, and presentation skills with the ability to bridge non-technical business units and technical execution teams effectively. Analytical & Data-Driven Mindset: Strong analytical ability to track platform metrics, assess process bottlenecks, and translate raw system data into clear recommendations for executive leadership. Change Management: Experience leading UAT sessions, writing end-user documentation, organizing training webinars, and driving organizational change for high system adoption. Education: Bachelor’s degree in information systems, Business Administration, or equivalent practical experience. Requirements: 4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment. Hands-on proficiency with Agile project tracking tools (Jira, Azure DevOps, Confluence). Required: Salesforce Certified Administrator and Salesforce Certified Business Analyst. Highly Preferred: Certified Scrum Product Owner (CSPO), PMI-ACP, or Salesforce Certified Sales/Service Cloud Consultant. Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with! We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions. We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. #LI-AD1

What you’ll do

The Salesforce Platform Owner will define the product roadmap, prioritize the sprint backlog, and translate business needs into actionable user stories. They will also facilitate Agile ceremonies, oversee user acceptance testing, and ensure platform governance and adoption across the enterprise.

Requirements

Candidates must have at least 4 years of experience as a Salesforce Product Owner, Business Analyst, or Product Manager. A bachelor's degree and Salesforce Certified Administrator and Business Analyst certifications are required.

Benefits

• Competitive benefits

Listed skills

• Salesforce · Preferred
• Agile · Preferred
• Scrum · Preferred
• Stakeholder Management · Preferred
• Change Management · Preferred
• Data analysis · Preferred
• Jira · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce
• Product ownership
• Agile
• Scrum
• Backlog management
• User stories
• Stakeholder management
• Change management
• Data analysis
• Jira
• Azure DevOps
• Sales Cloud
• Service Cloud
• Experience Cloud
• Requirement gathering
• UAT
• User Acceptance Testing (UAT)
• Sprint Retrospectives
• Sprint Backlogs
• Atlassian Confluence
• Cloud Services
• Salesforce Certified Service Cloud Consultant
• Functional Knowledge
• Sprint Planning
• Organizational Change Management
• Product Backlog Grooming
• Business Operations
• Workflow Management
• Salesforce Certification
• Salesforce Certified Business Analyst
• Organizational Leadership
• Security Governance
• Salesforce Certified Administrator
• Agile Projects
• Planning
• Analytical Skills
• Acceptance Testing
• Agile Methodology
• Agile Leadership
• JIRA
• Business Administration
• Management
• Strategic Planning
• PMI Agile Certified Practitioner
• Change Management
• Software Documentation
• Communication
• Information Systems
• Certified Scrum Product Owner
• Sales

Job areas

• Technology
• Software
• Management & Leadership
• Energy
• Consulting
• Salesforce Manager
• Cloud Product Manager
• Research and Development Managers
• Marketing Managers

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