Service Advisor
The Service Advisor manages customer check-ins, schedules appointments, and explains recommended maintenance and repairs. They act as the primary liaison between customers and technicians to ensure a smooth service experience.
- On-site
- Waterloo, ON
- Posted Jul 10, 2026
- Apply by Sep 5, 2026
- 1 position
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Job summary
Service Advisor – Parkway Ford Parkway Ford is looking for a friendly, organized, and customer-focused Service Advisor to join our team. This is a great opportunity for someone who enjoys helping customers, communicating clearly, and working in a busy dealership service environment. As a Service Advisor, you will help customers schedule appointments, review service needs, provide updates, and support a smooth experience from check-in to pick-up. Responsibilities Greet service customers and manage check-ins Schedule appointments and document customer concerns Explain recommended maintenance and repairs clearly Provide customer updates throughout the service process Coordinate with technicians and the service team Review completed work and invoices with customers Maintain a professional and customer-first approach Requirements Strong communication and customer service skills Organized, professional, and reliable approach Ability to work in a fast-paced dealership environment Automotive service experience is an asset, but not required Valid driver’s licence What We Offer Competitive pay Supportive dealership team Ongoing training Opportunity for career growth Busy Ford service department Apply Today If you are ready to build a rewarding career in automotive service, we want to hear from you. Apply today to join the Parkway Ford service team.
What you’ll do
The Service Advisor manages customer check-ins, schedules appointments, and explains recommended maintenance and repairs. They act as the primary liaison between customers and technicians to ensure a smooth service experience.
Requirements
Candidates must possess strong communication skills, a professional demeanor, and a valid driver's license. While automotive service experience is an asset, it is not required for this entry-level position.
Benefits
• Competitive pay • Ongoing training • Opportunity for career growth
Listed skills
- Customer servicePreferred
- CommunicationPreferred
- OrganizationPreferred
- Time managementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Communication
- Organization
- Appointment Scheduling
- Automotive Service Knowledge
- Time Management
- Interpersonal Skills
Job areas
- Customer Service & Support
- Transportation
- Trades
- Manufacturing
Additional details
- Minimum experience
- 0+ years
- Apply by
- Sep 5, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level