Service Advisor

Job summary

Greet service customers, manage check-ins and appointments, document concerns, and clearly explain recommended maintenance and repairs. Keep customers updated, coordinate with technicians and the service team, and review completed work and invoices.

Job details

Service Advisor – Parkway Ford Parkway Ford is looking for a friendly, organized, and customer-focused Service Advisor to join our team. This is a great opportunity for someone who enjoys helping customers, communicating clearly, and working in a busy dealership service environment. As a Service Advisor, you will help customers schedule appointments, review service needs, provide updates, and support a smooth experience from check-in to pick-up. Responsibilities Greet service customers and manage check-ins Schedule appointments and document customer concerns Explain recommended maintenance and repairs clearly Provide customer updates throughout the service process Coordinate with technicians and the service team Review completed work and invoices with customers Maintain a professional and customer-first approach Requirements Strong communication and customer service skills Organized, professional, and reliable approach Ability to work in a fast-paced dealership environment Automotive service experience is an asset, but not required Valid driver’s licence What We Offer Competitive pay Supportive dealership team Ongoing training Opportunity for career growth Busy Ford service department Apply Today If you are ready to build a rewarding career in automotive service, we want to hear from you. Apply today to join the Parkway Ford service team.

What you’ll do

Greet service customers, manage check-ins and appointments, document concerns, and clearly explain recommended maintenance and repairs. Keep customers updated, coordinate with technicians and the service team, and review completed work and invoices.

Requirements

Strong communication and customer service skills, along with an organized, professional, and reliable approach, are required. Applicants must be able to work in a fast-paced dealership environment and hold a valid driver's licence; automotive service experience is an asset but is not required.

Benefits

• Ongoing Training
• Career Growth Opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Customer Service
• Organization
• Appointment Scheduling
• Customer Check-In
• Documenting Customer Concerns
• Explaining Maintenance and Repairs
• Customer Updates
• Team Coordination
• Invoice Review
• Automotive Service

Job areas

• Customer Service & Support
• Trades

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