Community Manager

Job summary

The role involves cultivating energy and engagement across Discord and Telegram while managing a global team of moderators. The manager will also bridge the gap between users and the product team by synthesizing feedback into actionable data.

Job details

The Mission The internet is full of dead chat rooms managed by passive moderators who do nothing but copy-paste announcements and drop generic welcome emojis. That isn't what we are building. We need a front-line cultural catalyst to take total ownership of the Partyhat ecosystem, inject it with relentless energy, and scale our community spaces into a high-utility powerhouse. This is a high-availability role for a digital tribal leader who understands that an active, fiercely loyal community is the ultimate competitive advantage in the 24/7 Web3 economy. We don't care about traditional corporate credentials—we care about charisma, emotional intelligence, and a track record of commanding digital rooms. If you know how to navigate the chaotic pulse of online subcultures, keep thousands of users hyped through high-velocity product cycles, and turn raw chat volume into an organized asset, we will give you the complete creative sovereignty to run our home base. Key Responsibilities Culture Architecture: Mainframe and cultivate the daily energy, tone, and engagement across all core community spaces (Discord, Telegram, and emerging digital channels). Ambassador Engineering: Recruit, train, and manage an elite global team of moderators and community champions, establishing clear 24/7 coverage protocols. Event Orchestration: Conceptualize, launch, and host high-velocity community initiatives—from live audio spaces and digital tournaments to viral interactive campaigns. Feedback Synthesis: Act as the critical human bridge between our users and the product team, transforming unstructured chat feedback into clear, actionable development data. Crisis Management: Command real-time issue resolution and sentiment control during high-traffic product launches, technical surges, or market volatility with cold, level-headed precision. Onboarding Logic: Optimize the initial community entry funnel, ensuring new arrivals are instantly educated, welcomed, and integrated into active ecosystem participation loops. The Requirements The "People Catalyst": Proven experience building, scaling, or managing highly active online communities. You understand user retention, tribal psychology, and how to keep a digital room alive. Narrative Mastery: Exceptional verbal and written communication skills. You can write sharp, engaging announcements and defuse high-stakes situations effortlessly in real-time. Hyper-Availability: This isn't a 9-to-5. Digital communities are alive 24/7, and the heaviest engagement waves happen on nights and weekends. You must be available 7 days a week to pilot the ship and handle critical surges. Web3 Literacy: You possess a native fluency in the Web3 landscape. You live on-chain, intuitively understand the psychology of digital asset communities, and speak their language naturally. Operational Excellence: Self-motivated and highly structured; you can manage massive, chaotic multi-channel message boards without losing track of core analytics, moderation schedules, or brand protocols. Operational Details Location: Fully Remote. Schedule: On-call 7 days a week (Requires high flexibility to orchestrate global, 24/7 community coverage). Payment: All compensation is processed in digital assets (USDC/USDT). Why Join Us? We offer more than just a typical community management role; we offer the chance to command the engine room of a global powerhouse. Extreme Autonomy: We value cultural resonance and output over red tape. You will have the freedom to test wild ideas and build the community experience your way. Massive Strategic Leverage: Manage a global stage backed by elite internal distribution networks, deep asset infrastructure, and a team moving at lightspeed. A Culture of Momentum: Join an ecosystem that moves fast and rewards execution. You will be constantly learning, testing new engagement paradigms, and tracking real-world community growth metrics. High-Growth Upside: We value "potential over pedigree." For a Community Manager who consistently transforms a chat grid into a high-utility asset, there is a clear, wide runway into senior operational and growth positions.

What you’ll do

The role involves cultivating energy and engagement across Discord and Telegram while managing a global team of moderators. The manager will also bridge the gap between users and the product team by synthesizing feedback into actionable data.

Requirements

Candidates must have proven experience scaling active online communities and native fluency in the Web3 landscape. High availability is required as the role demands 7-day-a-week coverage to handle global community surges.

Benefits

• Extreme Autonomy • High-Growth Upside • Strategic Leverage

Listed skills

• Control · Preferred
• Retention · Preferred
• Operational Excellence · Preferred
• Organized · Preferred
• Data analysis · Preferred
• Energy · Preferred
• management · Preferred
• Communication · Preferred
• Development · Preferred
• issue resolution · Preferred
• crisis management · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Management
• Discord
• Telegram
• Web3 Literacy
• Crisis Management
• User Retention
• Event Orchestration
• Moderator Management
• Emotional Intelligence
• Communication Skills
• Onboarding Optimization
• Feedback Synthesis

Job areas

• Marketing
• Customer Service & Support
• Management & Leadership
• Technology
• Creative & Media