Clinic Manager

We're hiring a Clinic Manager for Waterloo This isn’t just another clinic role — it’s a chance to build something from the ground up. We’re launching a brand-new Anytime Dental Clinic in the Kitchener/Waterloo region, and we’re looking for a driven, experienced Dental Clinic Manager who’s ready to take ownership, lead a team, and help shape the success of a new practice from day one. If you thrive in fast-paced, entrepreneurial environments and want to grow, lead, and make a real impact, this opportunity is built for you. Role Details Position: Full-Time Clinic Manager Location: Waterloo (in-clinic leadership role) Schedule: 44 hours/week (clinic operates 7 days/week with extended hours; schedule set with Regional Director) Compensation: $75,000 – $85,000 annually About the Opportunity We’re building a bench of exceptional leaders to take ownership of our growing network of clinics. This role is ideal for someone who is confident, energetic, and excited by the challenge of scaling a new practice. As part of our unique leadership philosophy, you’ll begin with hands-on training at a sister clinic, including 1–2 months as a Concierge, giving you a deep understanding of our patient experience and operations before stepping fully into leadership. What You’ll Do You’ll be the operational and cultural leader of the clinic, responsible for both performance and team success: Build and optimize clinic systems, workflows, and internal processes Recruit, train, and develop a high-performing team Manage scheduling, payroll, and day-to-day HR functions Oversee billing, insurance processes, and financial accuracy Create and manage clinic budgets and performance metrics Lead by example to deliver an exceptional patient experience Drive local marketing and community engagement initiatives Train and support team members on systems and software (including Recall Max) Foster a positive, accountable, and high-energy team culture What You Bring We’re looking for a true leader, not just a manager: 2+ years of dental clinic management experience 2+ years of leadership experience (coaching and developing teams) Strong knowledge of dental billing and insurance systems High energy, accountability, and a growth mindset Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Comfort working in a fast-paced, evolving environment Flexibility to support a 7-day, extended-hours operation Who We Are At Passion Dental Group, we believe great dentistry starts with great people. We’re a community of driven professionals who are passionate about: Delivering exceptional patient care Building strong, supportive teams Creating opportunities for personal and professional growth We invest in our people first — because when our teams succeed, our clinics thrive. Learn more: passiondental.ca About Anytime Dental Clinics We’re redefining what modern dental care looks like — for patients and for our teams. Our clinics are built around accessibility, innovation, and experience. We’re proud to offer: A unique, patient-first approach A dynamic and supportive workplace culture #PassionMP Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [email protected]

The Clinic Manager will oversee daily operations, including building clinic systems, managing budgets, and driving performance metrics. They are also responsible for recruiting, training, and leading a high-performing team to ensure an exceptional patient experience.

Candidates must have at least 2 years of experience in dental clinic management and 2 years of leadership experience. Proficiency in dental billing, insurance systems, and the ability to work in a fast-paced, 7-day operation are required.

• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Dental clinic management
• Team leadership
• Dental billing
• Insurance processing
• Budget management
• Performance metrics
• Staff recruitment
• Staff training
• Payroll management
• HR functions
• Patient experience
• Local marketing
• Community engagement
• Recall Max
• Problem-solving
• Communication
• Business Metrics
• Energetic
• Accountability
• Workflow Management
• Growth Mindedness
• Dental Care
• Artificial Intelligence
• Dentistry
• Billing
• Management
• Decision Making Software
• Leadership
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Operations
• Performance Metric
• Coaching
• Workplace Diversity
• Scheduling

• Healthcare
• Management & Leadership
• Administrative
• Customer Service & Support
• Human Resources
• Clinic Manager
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week